Deborah Underwood
Ask Me,VA
Summary
An intuitive, dedicated and result-oriented business development representative and marketer located in the Virginia Metro DC Area. With over four years of experience is b2b and b2c sales. My specialization includes researching, prospecting and making sales calls. I also have a background in new media marketing. I hold a bachelors degree from George Mason University. Outgoing Advertising Sales Representative bringi5 years of experience and achievements in account development and territory growth. Adept at leveraging market and competitive research to identify new sales opportunities and devise effective sales strategies. .
Overview
11
11
years of professional experience
Work History
Advertising Sales Executiv
Best Version Media
01.2024 - Current
- Increased sales average through prospecting for new business at networking events and cold calling.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
- Prepared and delivered sales presentations to businesses to sell new advertising programs.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Boosted advertising sales by cultivating strong relationships with clients and presenting customized solutions to meet their needs.
- Increased client satisfaction by consistently delivering high-quality service, addressing concerns promptly, and maintaining clear communication throughout the sales process.
- Expanded market presence by identifying new business opportunities and successfully closing deals with prospective clients in a competitive landscape.
- Improved team performance by actively participating in training sessions, sharing best practices, and collaborating effectively to reach sales targets.
- Maximized advertising effectiveness for clients by utilizing data-driven insights and recommending strategic campaign adjustments based on performance metrics.
Business Development Representative
Gemsa OIls
05.2022 - Current
- Exercised sales skills to target business accounts and convert them into paying customers
- Increased client base by identifying potential customers and initiating strategic outreach.
- Boosted brand awareness by representing the company at industry events and conferences.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
Inside Sales Representative
Menu Cover Depot
12.2022 - 12.2023
- Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understood customer needs and requirements and converted warm prospects into paying customers daily
- Routed qualified opportunities to the appropriate sales executives for further development and closure
- Maintained database of customers and prospects by inputting updated information and organizing information
- Teamed with channel partners to build pipeline and close deals
- Developed meaningful relationships with customers to encourage trust and loyalty
- Followed up on cold and warm leads to further the sales process
- Demonstrated the product or service to the customer
- Answered warm prospects calls,
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
New Home Sales Assistant
Smart Staffing Solutions
01.2018 - 01.2019
- Assisted the community by meeting and greeting clients, answering questions about the models and community, helping them to understand the buying process
- Worked with the on-site agent to put marketing material together and taking care of many aspects which keep the community running smoothly
- Provided customer service by greeting clients and answering questions about the model home and community
- Practiced lead generation and implemented sales techniques by helping visitors to fill out lead forms in effort for future follow up appointments
- Provided administration and clerical services by helping agents put together marketing material
- Handled the office fax, printing, and computer needs
- Performed light office administration tasks while on site
Social Media Moderator
Live World
03.2013 - 01.2015
- As a social media agent for Live world, I moderated online for Global brands like P$G and Walmart
- I implemented customer service and engagement by forwarding customers concerns and reporting adverse events, I protected the brands image through social media channels, mainly facebook
- Enhanced brand reputation by promptly responding to customer inquiries and concerns on social media channels.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
- Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
- Managed multiple social media accounts simultaneously, maintaining consistent branding and messaging across all channels.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
Education
Bachelor of Arts -
George Mason University
Fairfax, VA05-2012
Skills
- P>B2B sales
- P>Prospect qualification
- P>Expertise in cold calling
- P>Tenacious follow-up
- P>Customer Relationship Management
- P>Cold Calling
- P>Client retention
- Persuasive Selling
- Social media expertise
- Territory expansion
- Digital advertising knowledge
- Client Relationship Management
- Sales pipeline development
- Advertising and marketing
- Account development
- B2B Sales
- Database Management
Timeline
Advertising Sales Executiv
Best Version Media
01.2024 - Current
Inside Sales Representative
Menu Cover Depot
12.2022 - 12.2023
Business Development Representative
Gemsa OIls
05.2022 - Current
New Home Sales Assistant
Smart Staffing Solutions
01.2018 - 01.2019
Social Media Moderator
Live World
03.2013 - 01.2015
Bachelor of Arts -
George Mason University
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