Eve Ungureanu
North Highlands,CA
Summary
Customer-focused with 3 years of experience facilitating professional front desk operations. Thoughtful service-oriented employee developing positive relationships with guests and promoting customer loyalty. Personable and upbeat Front Desk Coordinator applying excellent customer service skills by informing guests of services available at hotel and amenities in surrounding area. Articulate phone presentation and an upbeat and positive attitude. Strong communication and excellent organization skills. Hardworking and reliable focused on going above and beyond to support team and serve customers. Offering top-notch abilities. Motivated to continue to learn and grow professional. Highly productive and performance-oriented Front Desk Manager with solid history focused on delivering quality service to guests. Contribute to budget and capital expenditures, sales and business plans. Enforce internal controls, policies and procedures consistently according to hotel standards and regulations. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. Dependable industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Dedicated worker, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn
09.2022 - Current
- Collected credit card information for transactions and posted charges for customers
- Provided information and recommendations to guests regarding local attractions, dining options and services
- Managed guest reservations and room assignments
- Increased guest satisfaction ratings through prompt and quality service
- Managed phone calls and messages to maintain smooth communications among staff and guests
- Supported guests and provided assistance with problems
- Maintained clean and well-stocked lobby
- Reported safety and security concerns to supervisors
- Posted food, liquor and pay-per-view service charges to rooms
- Reviewed guest accounts and charges during check-out to generate invoices and receipts
- Addressed customer complaints and offered solutions
- Coordinated with housekeeping or maintenance departments to help resolve room problems
- Maintained organized and clean front desk area to promote professional working standards and environment
- Greeted guests on arrival and sent luggage to assigned rooms
- Checked guests in and out promptly, facilitating smooth arrivals and departures
- Scheduled preventative equipment maintenance and facility repairs
- Received and held packages and mail for guests
- Communicated with housekeeping teams regarding clean and available rooms
- Verified customer credit and payments during check-ins.
Front Desk Position
Marriot Hotel
05.2021 - 09.2022
- Collected room deposits, fees and payments
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Confirmed relevant guest information and payment methods to prevent fraud
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Entered customer data into room system and updated information whenever patrons changed rooms
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Protected guest valuables with main safe or in individual boxes to maximize security
- Oversaw night auditing of daily room occupancy and hotel revenue
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Kept accounts in balance and ran daily reports to verify totals
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Performed nightly updates to room charges and rates
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Front Desk Position
Heritage Inn
06.2020 - 05.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collected room deposits, fees and payments
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Collaborated with team members to handle guest requirements from check-in through check-out
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift
- Resolved service-related problems and documented actions in system
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Kept accounts in balance and ran daily reports to verify totals
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashiers
Dollar Tree
10.2018 - 06.2020
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Greeted over Number patients per day
- Operated cash register to record transactions accurately and efficiently
- Maintained current knowledge of store promotions and highlighted sales to customers
- Performed cash, card and check transactions to complete customer purchases.
Sales Associates
Staples
11.2017 - 10.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Displayed merchandise by arranging in appealing ways to boost sales
- Managed efficient cash register operations
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Highschool Diploma -
Valley Christian Academy
Roseville, CACertificate - Sunrise Tech Center
Office Assistance
Citrus Heights, CASkills
- Maintained good working relationship with co-workers and management
- Completed assigned tasks prior to shift end
- Worked well with different people to address challenges and solve problems collaboratively
- Used good organizational skills to manage workload
- Addressed concerns quickly to avoid lasting issues
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Used good judgment to help solve problems
- Completed required paperwork within anticipated timeframes
- Followed established guidelines and procedures for maximum regulatory compliance
- Utilized downtime to perform routine tasks, preventing service delays
Timeline
Front Desk Agent
Hilton Garden Inn
09.2022 - Current
Front Desk Position
Marriot Hotel
05.2021 - 09.2022
Front Desk Position
Heritage Inn
06.2020 - 05.2021
Cashiers
Dollar Tree
10.2018 - 06.2020
Sales Associates
Staples
11.2017 - 10.2018
Highschool Diploma -
Valley Christian Academy
Certificate - Sunrise Tech Center
Office Assistance