Lyndsay Thierry
Albert Lea,MN
Summary
Experienced administrative assistant with a passion for helping others and strong communication, computer, and time-management skills. Over 20 years of customer service experience in retail and healthcare, with a deep understanding of providing exceptional service under pressure. Skilled in database and related software applications, collaborating with team members to evaluate processes and implement changes to meet compliance standards. Efficient at multitasking and prioritizing duties for efficient workflow. Extensive knowledge in Microsoft Office Suite, Adobe Suite, and Oracle.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Quality Inn & Suites
01.2023 - Current
Warehouse Associate
Prophet Corporation
01.2022 - 01.2023
Warehouse Associate
Bosch Automotive
01.2021 - 01.2022
Assistant Manager
Kwik Trip Inc
01.2019 - 01.2021
Data Services Clerk
Jostens
01.2015 - 01.2018
Und Document SVS Specialist
Federated Insurance
01.2006 - 01.2015
Pre-Registration Rep
HealthEast Care System
01.2003 - 01.2006
Education
President
Federated Insurance Employees Club
Teaching Volunteer
Junior Achievement
Judge
DECA of Minnesota
Domestic Violence And Sexual Assault Advocate
Crisis Resource Center of Steele County
Skills
- Provided administrative and secretarial support in various office environments
- Responsible for efficient processing of bulk mailings to customers
- Opened and routed mail to appropriate departments within the company
- Utilized efficient and courteous customer service in both retail and business settings
- Processed orders, entered and retrieved data using PC
- Coordinated and managed multiple priorities and projects on a timely basis
- Answered busy telephones, directed and routed calls, notified employees of emergency situations, and prepared clients for upcoming appointments
- Maintained the database and worked directly with purchases to alleviate receiving issues
- Conducted monthly staff meetings and fulfilled the role of an effective liaison between management and support staff
- Updated internal documentation on processing and communicating with others what was needed to ensure strong compliance
- Constructed written communication on behalf of executive management
- Worked directly with purchases to alleviate receiving issues
- Assisted in the underwriting function by applying risk management skills to processing motor vehicle reports for insured clients looking to hire prospective drivers
- Partnered with executive management on employee retention efforts, by revitalizing their annual picnic, into a “Summer Celebration"
- Utilized personal skills of trust, communication and professionalism to negotiate a contract to hire a LA-based cover band that increased employee participation by 70%, as part of employee retention campaign
- Ensured business was profitable by leading the team to achieve daily goals, as well as being active in the recruiting, hiring and training of new employees
Timeline
Front Desk Agent
Quality Inn & Suites
01.2023 - Current
Warehouse Associate
Prophet Corporation
01.2022 - 01.2023
Warehouse Associate
Bosch Automotive
01.2021 - 01.2022
Assistant Manager
Kwik Trip Inc
01.2019 - 01.2021
Data Services Clerk
Jostens
01.2015 - 01.2018
Und Document SVS Specialist
Federated Insurance
01.2006 - 01.2015
Pre-Registration Rep
HealthEast Care System
01.2003 - 01.2006
President
Federated Insurance Employees Club
Teaching Volunteer
Junior Achievement
Judge
DECA of Minnesota
Domestic Violence And Sexual Assault Advocate
Crisis Resource Center of Steele County