Giovanni Martinez Jr.
Rowland Heights,CA
Summary
To obtain gainful employment in order to demonstrate my applicable knowledge, skills, and abilities in direct correlation with administrative and operational support
Goal and detail oriented with the skill to assess and evaluate situations effectively Adaptable within an ever-changing work environment Established interpersonal communication skills and analytical thinking ability Demonstrated ability to prioritize multiple projects in conjunction with daily tasks Focused on maintaining professionalism and integrity at all times Proficient usage of Microsoft Office Suite: Word, Excel, Outlook, & PowerPoint
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Quality Inn& Suites Hotel
11.2018 - 01.2025
- Answer phones, book reservations, meeting rooms, respond to emails and electronic reservations
- Encode and organize pertinent information and data into the computer operating system
- Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Maintain full knowledge of all inner working of the hotel, including room rates, hotel policies, availabilities, hotel events and performances
- Creating, and supporting clear lines of responsibility for front desk and even sometimes other departments
- Marketing with sales and online revenue
Maintenance Technician
Quality Inn & Suites Hotel
07.2015 - 05.2017
- Provided general building maintenance repairs
- Designed, fabricated, and installed upgrades to improve existing production equipment
- Refined existing work process procedures and co-created preventative maintenance programs
- Prioritized work orders to ensure all were completed in designated time
Customer Service Representative
FTH Group
01.2016 - 10.2016
- Addressed customer concerns and complaints regarding installations, sales appointments, purchased orders and billing
- Provided customers with product and warranty information
- Filed paperwork and organized computer-based information
- Maintained professionalism and confidentiality while obtaining important information from both customers and vendors
Education
Associate of Science - Psychology
Mt. San Antonio College
Walnut, CA06.2020
Associate - Sociology & Behavioral Science
Mt. San Antonio College
Walnut, CA12.2019
Skills
- Staff training and development
- Property management systems
- Guest accommodations
- Staff training
- Sales and upselling
- Reservation management
- Complaint handling
- Schedule coordination
- Money handling
- Guest relations
- Report preparation
- Interviewing and hiring
- Strong leadership
Certification
- CPR/AED/First Aid Certification – American Red Cross or American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Manager
Quality Inn& Suites Hotel
11.2018 - 01.2025
Customer Service Representative
FTH Group
01.2016 - 10.2016
Maintenance Technician
Quality Inn & Suites Hotel
07.2015 - 05.2017
Associate - Sociology & Behavioral Science
Mt. San Antonio College
- CPR/AED/First Aid Certification – American Red Cross or American Heart Association.
Associate of Science - Psychology
Mt. San Antonio College
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