Matthew Morgan
Spokane
Summary
Dynamic Front Desk Agent with proven expertise at 3S6 Hospitality LLC, excelling in lobby oversight and customer engagement. Skilled in automated telephone systems and adept at resolving service-related issues, fostering guest satisfaction. Recognized for training new staff and maintaining a polished front desk environment, ensuring a welcoming atmosphere for all visitors.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
3S6 Hospitality LLC-Quality Inn & Suites-Renamed Garner By IHG
11.2024 - Current
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
Front Desk Agent
G&M Liberty Lake LLC-Quality Inn & Suites
01.2021 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Oil and Lube Technician
Spokane Quick Lube
01.2018 - 01.2021
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Checked fluids, tires, brakes, and other systems as part of inspection.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Education
High School Diploma -
East Valley High School
Spokane, WASkills
- Lobby oversight
- Automated telephone systems
- Room assignments
- Safety and security procedures
Timeline
Front Desk Agent
3S6 Hospitality LLC-Quality Inn & Suites-Renamed Garner By IHG
11.2024 - Current
Front Desk Agent
G&M Liberty Lake LLC-Quality Inn & Suites
01.2021 - 11.2024
Oil and Lube Technician
Spokane Quick Lube
01.2018 - 01.2021
High School Diploma -
East Valley High School
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