DEBORAH WENDELL

Managed high volume of incoming/outgoing calls for status checks and order placement, providing shipping details and timely follow-up on customer requests and issues. Documented customer feedback reports for management.

• Assisted customers with product inquiries and service-related questions, ensuring satisfaction and clarity.
• Resolved customer complaints through effective communication and problem-solving skills.
• Processed orders and managed returns through company’s order management system, maintaining accurate records and facilitating smooth transactions.

• Ensured efficient operations of three sites, enhancing tenant satisfaction and property performance.
• Addressed tenant questions and concerns promptly, coordinating vendor support to resolve issues effectively.
• Maximized sales and occupancy while controlling delinquencies and performing custodial and minor maintenance functions.
• Collecting funds, posting payments and making bank deposits.
• Maintains up-to-date Vendor Reports in Smartsheet, Maintenance Dashboard reports as necessary.
• Fills out forms and reports as assigned by Direct Supervisor.

• Maintained and organized filing system to enhance access to information.
• Answered phones and managed emails to support effective office communication.
• Coordinated daily administrative tasks to support efficient operations at global logistics firm.
• Managed scheduling and calendar arrangements for senior management and team meetings.
• Prepared correspondence and documentation for internal and external communications.

• Oversaw inventory management, supervised staff, and delivered customer service.
• Supervised daily operations of marine activities at a premier resort destination.
• Coordinated maintenance schedules for aquatic equipment and vessels.
• Trained staff on safety protocols and emergency response procedures.

• Trained new employees on cashier duties, stocking, cleaning, and team leadership.
• Managed the store's opening and closing procedures.
• Assisted in managing daily operations and created staff schedules to ensure coverage.
• Coordinated training sessions for new employees to enhance understanding of store policies.
• Train new employees, Cashier, stock, clean, lead others.

• Collaborated with merchandising service team to enhance product displays, improving customer engagement.
• Executed resets, stocked shelves, zoned products, and updated pricing to maintain organized store layout.
• Proposed innovative ideas and solutions that improved team outcomes and streamlined processes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Completed day-to-day duties accurately and efficiently.

• Operated cash register efficiently during peak service hours.
• Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
• Assisted customers with inquiries and maintained organized stock and clean environment.
• Facilitated fuel purchases and provided recommendations on convenience store items for customer satisfaction.

• Guided travelers to their desired locations and coordinated travel logistics.
• Conducted inventory tasks, including stocking and ordering materials, while utilizing email and Excel.
• Developed travel itineraries for clients exploring Arkansas attractions and destinations.
• Provided expert advice on travel options, accommodations, and local experiences.
• Coordinated group travel arrangements for events and conferences in the state.