Deborah Williams
Dallas,GA
Summary
Resourceful Coordinator with background providing office management and customer and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Skilled Pharmacy Techcian knowledgeable about monitoring metrics and maximizing team success in fast-paced Retail settings. Performance- and quality-driven with 10 years of experience. Natural leadership talent with motivational approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisory Administrative Specialist
Lowes Home Improvment
Sarasota, FL
08.2015 - 08.2018
- Support of cashiers work schudules
- Maintaining retail front end sales
- Customer service
- Training cashiers
- Conducted regular staff meetings to discuss progress and address any issues or concerns.
- Organized special events for the department such as conferences, workshops, seminars and training sessions.
- Created reports summarizing project results for upper-level management review.
- Managed all incoming calls and correspondence from outside sources in a timely manner.
- Trained new employees on company policies and procedures related to their roles.
- Resolved conflicts between staff members when needed.
- Reviewed employee performance evaluations regularly to ensure standards are met.
- Implemented new processes to streamline workflow within the department.
- Compiled monthly activity reports based on data collected from various sources.
- Worked closely with other departments in order to facilitate collaboration across teams.
- Analyzed customer feedback surveys in order to identify areas for improvement within the department.
- Served as liaison between executive leadership team and other internal and external stakeholders.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
- Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
- Worked with finance department to file receipts and reimbursements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with the development of departmental budget plans.
- Monitored office supplies inventory and placed orders as needed.
Pharmacy Technician and Store Manager
CVS
Fort Myers Beach, FL
01.2003 - 06.2015
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Some College (No Degree) - Accounting And Business Management
Southern States University - San Diego
San Diego, CASkills
- Telephone Etiquette
- Human Resources
- Time Management
- Accounting Ledger Management
- Office Inventory Management
- Calendars Management
- Filing
- Office Administration
- Correspondence Preparation
- Team Collaboration
- Office Opening and Closing
- Schedule Management
- Documentation and Recordkeeping
- Data Collection
- Budget Monitoring
- Appointment Scheduling
Affiliations
- Tennis
- Swimming
Accomplishments
- 2nd place in Hair design 1976
- Many awards though the years for service as a Manager
Certification
- Assoc. degree
- Pharmacy Tech
Websites
Timeline
Supervisory Administrative Specialist
Lowes Home Improvment
08.2015 - 08.2018
Pharmacy Technician and Store Manager
CVS
01.2003 - 06.2015
Some College (No Degree) - Accounting And Business Management
Southern States University - San Diego