Tracy Robledo
Kyle,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisory Administrative Specialist
Austin Oral Surgery
Lakeway, Texas
07.2019 - Current
- Provided administrative support to senior management team.
- Implemented new processes to streamline workflow within the department.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Front Office Assistant
Texas Heart & Vascular
Austin, TX
01.2018 - 07.2019
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Collected copays and account balance payments and updated account records.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Medical Administrative Assistant
Sneed Family Medicine
Austin, Texas
03.2017 - 09.2017
- Greeted patients, verified insurance coverage and collected copayments.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Medical Administrative Assistant
Concentra Urgent Care
Austin, Texas
09.2014 - 03.2017
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Verified accuracy of medical codes on claims prior to submission.
- Provided administrative support to clinical staff as needed.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Certification - Medical Administration
Everest Institute
Austin, TX05-2010
High School Diploma -
Jack C Hays High School
Buda, TX05-2000
Skills
- Correspondence Management
- Office Administration
- Telephone Etiquette
- Time Management
- Inventory Management
- File Organization
- Scheduling appointments
Certification
BSL Certified (CPR) 2024-2026
Timeline
Supervisory Administrative Specialist
Austin Oral Surgery
07.2019 - Current
Front Office Assistant
Texas Heart & Vascular
01.2018 - 07.2019
Medical Administrative Assistant
Sneed Family Medicine
03.2017 - 09.2017
Medical Administrative Assistant
Concentra Urgent Care
09.2014 - 03.2017
Certification - Medical Administration
Everest Institute
High School Diploma -
Jack C Hays High School
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