Deborah Wilson

• Provided professional customer service to clients by answering questions, resolving concerns, and assisting with applications and benefits information.
• Assisted customers in person and over the phone while maintaining confidentiality and professionalism.
• Explained policies, procedures, and eligibility requirements clearly and accurately.
• Handled high-volume inquiries and documented customer interactions in a timely manner.
• Worked collaboratively with team members to ensure efficient service and customer satisfaction.
• Managed sensitive information with discretion and attention to detail.
• Demonstrated strong communication, problem-solving, and organizational skills in a fast-paced environment.

• Provided safe, courteous and efficient transportation/delivery for customers, achieving and maintaining a 4.9 star rating.

• Picked up scheduled blocks of e-commerce or grocery packages from delivery stations & delivered to customer doors.
• Ensured accurate, damage free delivery of temperature-sensitive Amazon Fresh and Whole Foods groceries.
• Operated a high-volume delivery route safely across varying weather conditions while strictly adhering to Amazon & Uber's protocols.

• Maintained cleanliness and sanitation of offices, classrooms, restrooms, and common areas.
• Performed sweeping, mopping, vacuuming, buffing, stripping, and waxing of floors.
• Collected and disposed of trash and recyclables while maintaining sanitary conditions.
• Moved equipment, furniture, and custodial supplies as needed.
• Restocked bathrooms and supply areas with sanitary products and cleaning materials.