Deborah Wright
Yelm,WA
Summary
Dynamic professional with a demonstrated history of excellence in customer service and pet care, notably during my successful tenure with Rover. For the past five years, I have successfully managed my own business, allowing me to provide for my family while honing my skills in administration and client relations. Adept at administering medications and cultivating robust relationships, I thrive in high-pressure environments, consistently delivering exceptional client satisfaction. With proficiency in technology, I leverage outstanding communication skills and a results-oriented mindset to surpass employer expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pet Sitter-independent Contractor
Rover
03.2019 - Current
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Gave medication to pets following guidelines from owners.
- Enhanced time management skills to deliver high-quality care to a diverse client base.
Stay at Home Mom
Self
10.2013 - 03.2019
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented personalized curriculum for children, adapting to individual learning styles.
- Fostered a nurturing and engaging learning environment that promoted academic and social growth.
Price Accuracy Coordinator
TOPS Market LLC
07.2011 - 03.2012
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Precise pricing to ensure effective inventory management.
Customer Service
Tops Markets
07.2006 - 07.2011
- Developed working relationships with internal and external customers.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Trained and managed staff, fostering a positive work environment and encouraging professional development.
- Implemented sales strategies that resulted in increased department revenue.
Education
Associate of Science - Biology
Richard Bland College
Petersburg, VA05.2021
Skills
- Medication Administration
- Schedule Coordination
- Pet Sitting
- Customer Service
- Development of strong coaching skills
- Proficient in current technology and software applications, with a strong ability to learn quickly
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
Certification
- Safesport Certification
- ACE certification
- USA Softball Volunteer Coach certification
Timeline
Pet Sitter-independent Contractor
Rover
03.2019 - Current
Stay at Home Mom
Self
10.2013 - 03.2019
Price Accuracy Coordinator
TOPS Market LLC
07.2011 - 03.2012
Customer Service
Tops Markets
07.2006 - 07.2011
Associate of Science - Biology
Richard Bland College
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