Deborah Zell
Wakefield,MA
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
20
20
years of professional experience
Work History
Receptionist
Best Friends Pet Hotel
Wakefield, MA
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
Receptionist
North Shore Animal Hospital
Lynn, MA
09.2002 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
No Degree - Business
Dorchester High School
Dorchester, MaSkills
- Customer Service
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Billing and Payment Processing
- Active Listening
- Making Appointments
- Multi-Line Telephone Skills
- Exam Room Preparation
- Animal Surgery
- Animal Restraining
- Appointment Booking
- Vaccination Administration
- Removing Sutures
- Animal Welfare
- Patient Information Collection
crafting, reading
I read at least 2 books a week, love murder mysteries. I create fall and christmas decorations, love this even more than reading. Working on decorated pumpkins right now.
Timeline
Receptionist
Best Friends Pet Hotel
12.2021 - Current
Receptionist
North Shore Animal Hospital
09.2002 - 12.2021
No Degree - Business
Dorchester High School
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