Deborah Zellner
Customer Service Representative
Navasota,United States
Summary
Motivated Office Associate of 10 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Lead Business Office Associate
WCW Translogistics
Houston, TX
09.2016 - 03.2019
- Maximized cash flow through optimal billing and collection processes.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed scheduling and task delegation for 10-member warehouse team
Insurance Customer Service Representative
APAC Customer Services
Houston, TX
01.2014 - 11.2016
- Answered incoming phone calls onward up to as many as 50 calls daily, to articulate product value to prospective customers and support current policyholders.
- Incorporated cross-selling and up-selling techniques to generate sales and profits and increase referral retention rates
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Education
Associate of Science - Computer Networking
Florida Technical College
Orlando, FL 09.1996 - 06.1998
Skills
Database administration
Professional telephone demeanor
OSHA compliance
Transcription and dictation
PPE Compliance
Multitasking Abilities
Timeline
Lead Business Office Associate
WCW Translogistics
09.2016 - 03.2019
Insurance Customer Service Representative
APAC Customer Services
01.2014 - 11.2016
Associate of Science - Computer Networking
Florida Technical College
09.1996 - 06.1998
Hobbies
I enjoy photography on my free time as well as Kayaking and hiking.