Deborah Anne Horne
Indianapolis,IN
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Head Server/Assistant Front of House Manager
Bluebeardindy
Indianapolis, IN
05.2021 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with kitchen staff to ensure timely and accurate food orders.
- Implemented suggestions for improving workflow, enhancing overall service efficiency.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints with calm, positive, solution-focused approach, ensuring guest satisfaction.
Head Server/Restaurant Front of House Manager
Asaka Japanese Restaurant
06.2016 - 12.2020
- Managed daily front of house operations, ensuring exceptional guest experiences and service quality.
- Oversaw reservations system, optimizing table turnover and enhancing guest satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Implemented inventory management processes, reducing waste and controlling costs effectively.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Improved guest satisfaction scores by implementing new training program for all front-of-house staff, focusing on customer service excellence.
- Elevated dining ambiance, selecting and overseeing installation of new lighting and furniture that complemented restaurant's theme.
FOH Manager/Bartender/Server
King Dough Indy
02.2019 - 11.2019
- Managed daily front of house operations to ensure seamless guest experiences.
- Trained and mentored staff on service standards and customer interaction techniques.
- Implemented efficient scheduling strategies to optimize team performance during peak hours.
- Conducted regular staff meetings to enhance communication and address operational challenges.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Evaluated customer feedback to identify areas for service improvement and implement solutions.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Head Host/Togo Specialist
Darden’s Olive Garden Italian Restaurant
02.2010 - 10.2014
- Managed guest seating to optimize flow and enhance dining experience.
- Implemented reservation systems to improve table turnover rates during peak hours.
- Maintained a clean and welcoming environment at the host stand while greeting guests upon arrival warmly.
- Enhanced customer experience by ensuring timely seating and providing exceptional service.
- Coordinated with servers to maintain seamless guest transitions and minimize wait times.
- Monitored dining area capacity to ensure adherence to fire code regulations and safety guidelines.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associates in Science (A.S) - Anthropology
Ball State University
Muncie06-2015
Skills
- Strong work ethic
- Cash handling
- Staff training
- Fine-dining expertise
- Team collaboration
- Sales techniques
- Guest relations management
- Cleanliness standards
- Allergy awareness
- Banquet coordination
Timeline
Head Server/Assistant Front of House Manager
Bluebeardindy
05.2021 - Current
FOH Manager/Bartender/Server
King Dough Indy
02.2019 - 11.2019
Head Server/Restaurant Front of House Manager
Asaka Japanese Restaurant
06.2016 - 12.2020
Head Host/Togo Specialist
Darden’s Olive Garden Italian Restaurant
02.2010 - 10.2014
Associates in Science (A.S) - Anthropology
Ball State University