DEBORAH MARTIN
Insurance Agent
Clarksville,TN
Quote
Believe not because some old manuscripts are produced, believe not because it is your national belief, believe not because you have been made to believe from your childhood, but reason truth out, and after you have analyzed it, then if you find it will do good to one and all, believe it, live up to it and help others live up to it.
Buddha
Overview
17
17
Insurance Experience
Work History
Licensed Insurance Agent
Sitel/Foundever - USAA Campaign
Nashville, TN
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and explained coverage options, answering questions or concerns to improve satisfaction.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Processed policy changes, renewals, cancellations & rewrites.
- Maintained accurate records of client information including contact details and policy changes
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Remote Licensed Insurance Agent
Regency Insurance – The Hilb Group
Bonita Springs, FL
10.2020 - 01.2022
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded to customer inquiries and problems to promote great service.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Licensed P & C Insurance Professional
Remote Various
Nashville, TN
07.2018 - 01.2021
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Maintained accurate records of client information including contact details and policy changes.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Responded to customer inquiries and problems to promote great service.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Insurance Customer Service Representative 4-40
BB&T Insurance Services
Fort Myers, FL
08.2014 - 10.2017
- Quoted, sold & serviced insurance policies to individuals on behalf of admitted & non-admitted insurance companies.
- Selected companies that offered the type of coverages requested by the client to underwrite policy. Quoted Home, Automobile, Fire, and specialized policies such as wind, marine and umbrella.
- Communicated with underwriters and submit forms to obtain binder coverage. Ensure that policy requirements are fulfilled, including any necessary completion of appropriate forms.
- Interviewed prospective clients to obtain data about their needs, the physical condition of the property to be insured, and to discuss any existing coverage.
- Review property, examining its general condition, type of construction, age, and other characteristics via photographs and information obtained by the owner, to decide if it is a good insurance risk.
- Spoke with policyholders to deliver and explain policy, to analyze insurance programs and advised on additions or changes.
- Processed new policy applications, policy endorsements, renewals, cancellations and other related paperwork accurately and timely.
- Calculate premiums and establish payment methods.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
Education
AA Degree - Liberal Arts
Florida Southwestern State College / Edison State College
01.2010
Additional Information
- LICENSES OR CERTIFICATES Property & Casualty License in all states except MA.
Timeline
Licensed Insurance Agent
Sitel/Foundever - USAA Campaign
01.2023 - Current
Remote Licensed Insurance Agent
Regency Insurance – The Hilb Group
10.2020 - 01.2022
Licensed P & C Insurance Professional
Remote Various
07.2018 - 01.2021
Insurance Customer Service Representative 4-40
BB&T Insurance Services
08.2014 - 10.2017
AA Degree - Liberal Arts
Florida Southwestern State College / Edison State College
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