John Gonzalez
Apollo Beach
Summary
Dynamic Licensed Insurance Agent with a proven track record at Kaiser Permanente, recognized for consistently ranking in the top 10 agents. Expert in sales and client relationship management, I excel in strategic negotiations and enhancing client retention through tailored solutions and effective communication. Committed to delivering exceptional service and fostering informed decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Kaiser Permanente
09.2019 - Current
- Educated clients about various insurance policies and coverage options to foster informed decision-making.
- Assisted clients with claims processing to ensure timely resolution and satisfaction.
- Collaborated with team members to enhance customer service strategies and improve operational efficiency.
- Conducted thorough risk assessments to recommend suitable insurance solutions tailored to client needs.
- Consistently in the top 10 agents overall.
- Utilized as Supervisor and New Hire Trainer
Licensed Insurance Agent
Assurance IQ
08.2018 - 08.2019
- Maintained compliance with industry regulations to uphold company standards and protect client interests.
- Processed policy sales and renewals efficiently to meet customer needs and boost retention rates.
- Utilized market research analysis to identify emerging trends and client preferences, informing product offerings.
- Developed and implemented customer education initiatives to enhance understanding of insurance products.
Education
Bachelor of Science - Psychology
University of South Florida
Tampa, FL05-2024
Skills
- Insurance sales proficiency
- Insurance product expertise
- Client relationship management
- Client account management
- Effective communication
- Solution-oriented sales approach
- Strategic negotiation skills
- Client retention
- Professional networking
Accomplishments
- Achieved a top 10 overall sales conversion through effectively helping with customer needs.
- Supervised team of 30 agents.
- Train new hire class(es) of 50 agents or more.
- Utilized as a coach for new and seasoned agents
Certification
- Licensed Life and Health Insurance Agent - "2-15 Health and Life"
Timeline
Licensed Insurance Agent
Kaiser Permanente
09.2019 - Current
Licensed Insurance Agent
Assurance IQ
08.2018 - 08.2019
Bachelor of Science - Psychology
University of South Florida
National Society of Leadership and Success (Sigma Alpha Pi)
Inducted Presidential Member of this National Honor Society. I was inducted in June 2024.