DEBRA A. BOTELHO
Summary
Experienced customer service professional providing exceptional support in fast-paced office environments. Skilled in efficiently managing competing priorities to ensure top-notch service for patients, providers, and both internal and external customers. Possessing effective organizational and communication skills. A self-starter who can be relied upon to handle tasks with minimal supervision. Resourceful and technologically proficient, with expertise in systems such as EPIC, Chartmax, Affinity, SIS, Microsoft Office suite, and various database systems.
Overview
26
26
years of professional experience
Work History
Caregiver
Always Best Care
12.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Perioperative Scheduling Coordinator
Hoag Hospital
01.2005 - Current
- Accurately schedule up to 60 multidisciplinary surgeries daily including all corresponding equipment and personnel while keeping in contact with staff and OR management to best utilize OR time and staffing
- Researching surgery documentation to ensure correct charges
- Accurately and promptly submitting charges for 5 Hoag surgical facilities
- Implemented a process to improvement model to expedite surgery authorizations which successfully reduced turnaround time by 2 business days
- Auditing charges for submission to billing department
- Adhere to HIPAA and Joint Commission regulations
Imaging Representative
Newport Diagnostic Center
01.2004 - 01.2005
- Collected all patient data in preparation for patient arrival
- Updated patient medical record
- Obtained films for doctor
- Accurately scheduled core biopsies and hung films
- Assisted Dr
- Brusso by applying pressure to patient during biopsy
- Followed up with patient for call back exam when appropriate
- Stocked patient rooms and ordered supplies
Mammography Specialist
Hoag Hospital
01.1999 - 01.2004
- Collected all patient data in preparation for patient arrival
- Verify insurance information prior to patient appointment
- Register patient for procedure and obtained all pertinent patient information from Affinity and SIS prior to patient arrival to ensure smooth appointment
- Requested and tracked patient's previous mammogram films
- Explain and uphold hospital financial policy to patients and customers, by detailing specific patient insurance plan data relevant to their situation
- Assisted patients with pre-op and post-op appointments, including scheduling all follow up appointments
- Assisted Radiology Techs and Doctors as needed
- Hung films for Radiologist review
Education
Associate of Arts - Ultrasound Tech
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Kalaheao High School
Kailua, HI06-1998
Skills
- Problem-solving
- Collaborative teamwork
- Expert problem solving
- Strong work ethic
- Time management
- customer service
Timeline
Caregiver
Always Best Care
12.2024 - Current
Perioperative Scheduling Coordinator
Hoag Hospital
01.2005 - Current
Imaging Representative
Newport Diagnostic Center
01.2004 - 01.2005
Mammography Specialist
Hoag Hospital
01.1999 - 01.2004
Associate of Arts - Ultrasound Tech
Orange Coast College
High School Diploma -
Kalaheao High School
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