Debra Anderegg
Milwaukie,OR
Summary
Dedicated and knowledgeable individual with vast experience, providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customers relations, and providing detailed product knowledge. Committed to streamlining process to improve customer service efficiency and satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Comcast corporation
03.2007 - 08.2023
- Developed positive relationship with customers through friendly interactions
- Maintain knowledge of company products to provide helpful suggestions and recommendations to customers
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Provided exceptional customer service in fast pace call center environment
- Assisted with training and mentoring new team members
- Updated and maintain database with accurate customer information and timely data entry
- Compiled with corporate and regulatory policy regarding information, confidentiality and privacy
- Handle escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Was a member of the Internet essentials committee, helping low income families connect with affordable Internet.
Education
Associate of Applied Science -
Clackamas Community College
Oregon City, ORSkills
- Strong analytical and problem-solving skills
- Organization and time management
- Attention to detail
- Customer service
- Friendly, positive attitude
- Cultural awareness
- High volume call environment
- Effective written, and verbal communication
Timeline
Customer Service Representative
Comcast corporation
03.2007 - 08.2023
Associate of Applied Science -
Clackamas Community College