- Camping
- Gardening
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- Interior Design
Debra Anderson
Windsor,CO
Summary
Dedicated Patient Service Representative with expertise in appointment scheduling, insurance verification, and HIPAA compliance. Committed to enhancing patient confidentiality and satisfaction through exceptional service.
Overview
43
43
years of professional experience
Work History
Patient Service Representative
Banner Health
Ft Collins, CO
03.2015 - 08.2025
- Managed patient scheduling and appointment coordination to enhance service efficiency.
- Assisted patients with insurance inquiries and benefits verification to ensure accurate billing processes.
- Educated patients on available services and procedures, improving understanding and satisfaction levels.
- Collaborated with healthcare teams to streamline communication and expedite patient care delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Front Desk Receptionist
Snoqualmie Valley Hospital
Snoqualmie, WA
06.2006 - 05.2015
- Managed patient check-in and appointment scheduling, enhancing operational efficiency.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, ensuring seamless information flow for patient care.
- Maintained electronic health records with accuracy, supporting compliance and data integrity.
- Trained new reception staff on procedures and systems, improving team performance and service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Implemented process improvements for front desk operations, reducing wait times for patients.
Assistant Store Manager
Longs Drugs
Issaquah, WA
05.1982 - 06.2006
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service standards.
- Developed staff schedules to optimize coverage during peak hours and enhance productivity.
- Implemented inventory management processes to reduce shrinkage and improve stock accuracy.
- Established strong vendor relationships to secure favorable terms and timely product deliveries.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Associate of Science - Business
Merced College
Merced, CA06-1976
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Medical terminology
Interests
Timeline
Patient Service Representative
Banner Health
03.2015 - 08.2025
Front Desk Receptionist
Snoqualmie Valley Hospital
06.2006 - 05.2015
Assistant Store Manager
Longs Drugs
05.1982 - 06.2006
Associate of Science - Business
Merced College