Debra Balmer
Peru ,IN
Summary
Dynamic manager with a proven track record at Gabriel’s Pancake House, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and clear communication. Skilled in shift scheduling and task delegation.
Overview
16
16
years of professional experience
Work History
Manager
Gabriel’s Pancake House
10.2013 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Scheduled employees according to sales needs and employee availability.
Server
IHOP
04.2009 - 10.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Core 40 Diploma -
North Miami High School
Denver, IN05.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Shift scheduling
- Clear communication
Timeline
Manager
Gabriel’s Pancake House
10.2013 - 02.2025
Server
IHOP
04.2009 - 10.2013
Core 40 Diploma -
North Miami High School