Debra Bergland, MSN. RN
Galveston,TX
Summary
Accomplished, dedicated, and compassionate professional with a strong background in ICU and acute nursing care. Demonstrated leadership and problem-solving skills, expertise in clinical pathways, outcomes management, and process improvement. Results-driven individual excelling in fast-paced environments, collaborating with multidisciplinary teams to achieve optimal patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Baylor St. Luke's TMC
09.2019 - Current
- Orchestrate team efficiency through strategic delegation, continuous output monitoring, and recognition of exceptional contributions.
- Leverage leadership and problem-solving acumen to uphold team efficiency and streamline workflow to meet daily fluctuations in demand.
- Collaborated with the director to optimize cost management, encompassing product evaluation, waste prevention, overtime control, and ensuring an optimal staffing mix.
- Devise and manage schedules to cover essential areas while satisfying demands of customer service.
- Gather data on delays in initial case starts and CV recovery bed utilization, contributing insights for quality metrics reporting and fostering discussions on process enhancements within the Quality Improvement team.
- Fostered team excellence through mentoring, consistently achieving productivity metrics, surpassing performance standards of > 98% < 140%.
- Executed annual evaluations, optimizing assignments, schedules, and processes to align with evolving business requirements and enhance team performance.
- Assembled and analyzed data on initial case start delays within CVOR and CV recovery bed delays, offering insights to the Quality Improvement team for discussions on process enhancement strategies and trends.
Clinical Surgery Coordinator/ Supervisor
Baylor St Luke's TMC
01.2017 - 09.2019
- Oversaw daily staffing allocation and assignments to optimize patient care delivery.
- Directed comprehensive investigations into incident reports and patient grievances to ensure effective resolution and quality improvement.
- Managed all aspects of the recruitment process, including interviews, hiring, coaching, performance evaluations, and documentation.
- Collaborated seamlessly with diverse healthcare professionals to spearhead transformative changes in patient care.
- Forged strong partnerships with anesthesia providers to guarantee the efficient and timely flow of patients through the healthcare system.
- Promoted a culture of shared leadership and individual accountability among the nursing team, fostering a collaborative and responsible work environment.
- Applied advanced clinical expertise to steer care decisions and serve as a complex problem-solving resource.
- Spearheaded the seamless integration of state-of-the-art clinical pathways and outcomes management tactics into the Perioperative department's structure.
- Showcased mastery in process improvement methodologies by proficiently executing a Six Sigma Black Belt project in the CV PACU, leading to optimized bed utilization and heightened patient care quality.
Registered Nurse/Charge Nurse
Baylor St Luke's TMC
01.2016 - 01.2017
- Administered comprehensive care of pre-op and post-operative patients, ensuring top-tier clinical support.
- Strategically managed staffing schedule to optimize resource allocation.
- Conducted meticulous chart reviews and rigorous weekly narcotic audits to uphold data integrity and compliance.
- Pioneered the development of an efficient OR transport checklist for enhanced operational efficiency.
- Cultivated collaborative relationships with patients and medical staff, leveraging feedback and clinical insights to drive continuous improvements in care quality and patient outcomes.
- Implemented CV clinical pathways and outcome management within established perioperative department structure.
- Investigated incident reports and addressed patient complaints effectively.
Registered Nurse/Charge Nurse
Memorial Hermann TMC
01.2014 - 01.2016
- Provided exceptional patient care across a spectrum of diagnoses, overseeing treatment from inception to conclusion.
- Guided patients and their families in comprehensive discharge care protocols.
- Partnered with a diverse healthcare team to fulfill patients' holistic needs encompassing physical, emotional, and cognitive aspects.
- Incorporated seamless care coordination with physicians and clinical staff, planning treatments, executing interventions, and optimizing care for comprehensive service delivery.
- Facilitated seamless communication between patients and physicians, ensuring their complete comprehension of treatment plans.
- Enhanced quality standards through consistent chart audits and meticulous adherence to internal and industry-leading best practices.
Education
Master of Science - Nursing Leadership And Management
Grand Canyon University
Arizona City, AZ05-2023
Bachelor of Science - Nursing
Grand Canyon University
Arizona City, AZ05-2020
Skills
● Hands-on experience in overseeing and optimizing service operations, ensuring efficient workflow, implementation of best practices, and adherence to regulatory standards
● Skilled in aligning organizational goals with operational strategies, driving continuous improvement initiatives, and achieving exceptional patient outcomes, clinical decision-making, and evidence-based practices
● Showcased mastery in process improvement methodologies by proficiently executing a Six Sigma Black Belt project in the CV PACU, leading to optimized bed utilization and heightened patient care
● Assembled and analyzed data on initial case start delays within CVOR and CV recovery bed delays, offering insights to the Quality Improvement team for discussions on process enhancement strategies and trends
Affiliations
Critical Care Registered Nurse certified since 2002
Sigma Theta Tau; Nu Upsilon Chapter member 2019
Sigma Theta Tau International Honor Society of Nursing. Nu Upsilon Chapter 2010
Certification
Six Sigma Green Belt Certificate 2018
Six Sigma Black Belt Training 2020
Timeline
Manager
Baylor St. Luke's TMC
09.2019 - Current
Clinical Surgery Coordinator/ Supervisor
Baylor St Luke's TMC
01.2017 - 09.2019
Registered Nurse/Charge Nurse
Baylor St Luke's TMC
01.2016 - 01.2017
Registered Nurse/Charge Nurse
Memorial Hermann TMC
01.2014 - 01.2016
Master of Science - Nursing Leadership And Management
Grand Canyon University
Bachelor of Science - Nursing
Grand Canyon University
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