Debra Blair

Answered calls, created patient accounts, communicated with patients and insurance companies to ensure accurate information exchange. I processed orders for Cpap machines, and bent metal orders. For 5 years I was in a Lead position, mentored my team, encouraged their efforts, communicated updates, and facilitated training for new employees. I traveled to New Jersey to help with a Go Live, helping the agents there learn how to use Brighttree.

I verified insurance, and did prior authorizations to help support timely equipment and service. I handled patient concerns with professionalism, and empathy.

Managed inbound patient calls, resolving service questions and directing requests to appropriate departments.

Verified insurance eligibility and benefits, supporting accurate order intake and patient account setup.

Coordinated patient referrals, documentation, and authorization requirements to prevent processing delays.

Processed orders for T-shirts, caps, pens, pencils to ensure timely delivery. Checked inventory and coordinated with vendors, sales representatives, and customers to maintain accurate stock levels. Resolved issues and monitored stock levels to guarantee on-time order fulfillment.