Debra Bockes
Erema NA
Plaistow,NH
37
years of professional experience
I would like to join an organization that has a need for a customer service professional with Integrity, professionalism and the ability to multi task. These qualities and an established work history allow me to be an ideal candidate for any position.
Work History
Invoicing Associate/ Warehouse Receivng
13 Years 2 Months- Streamlined invoicing processes, enhancing efficiency and reducing turnaround time for payments.
- Utilized invoicing software to ensure accuracy and timely processing of all billing transactions.
- Managed invoice discrepancies by coordinating with internal teams to resolve issues promptly.
- Processed and validated invoices in alignment with company policies and industry standards.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to customer concerns and questions on a daily basis.
- Received and inspected incoming shipments, ensuring accuracy and quality of products.
- Conducted regular audits of inventory to maintain accuracy and prevent losses.
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
Purchasing Agent
2 Years- Expedite orders and insure they are on schedule to be delivered as requested
- Liaised between customer service and vendors to ensure smooth communication and order fulfillment
- Expedited orders and ensured they were on schedule for delivery.
- Manage any order changes and communicate to necessary parties
- Resolved vendor issues with new orders to maintain timely delivery and customer satisfaction
- Managed order changes and communicated updates to relevant parties to ensure clarity and efficiency
- Coordinated vendor pick-ups to ensure timely shipments
Customer Service Administrator
1 Year 2 Months- Opened store each morning to prepare for daily operations.
- Insured orders were accurate and completed as scheduled
- Processed cash and credit transactions, ensuring accurate nightly deposits
- Ensured orders were accurate and completed on time
Furniture Operations Specialist
2 Years- Verified order details to ensure accuracy before processing
- Processed complete and accurate orders for factories to maintain production timelines
- Acted as liaison between factory and showroom
- Generated weekly and monthly status reports to monitor progress in AS400
- Managed the return process for defective factory products
Inventory control specialist/ Dispatcher
3 Years 1 Month- Managed service parts warehouses and technician inventory to ensure optimal stock levels and support technician operations
- Performed quarterly car stock audits and reconciled inventories to maintain accuracy and accountability
- Sourced alternative parts to enhance availability and reduce costs
- Coordinated service calls and scheduled technician assignments
Senior Case Manager
3 Years 3 Months- Facilitated communication between clients and arbitrator during arbitration process.
- Handled billing and scheduled hearings and conference calls.
- Managed an average of 70 active cases to provide continuous support and oversight
- Participated in a support system to assist new hires in time management.
Customer Service Coordinator/Parts Manager
11 Years 2 Months- Developed scheduling system for fleet of 850 lease and rental trucks to optimize service efficiency
- Coordinated dispatch of service personnel for road calls to ensure timely support
- Ordered parts and managed warranty returns for the entire fleet.
Education
High School Diploma
Skills
AS400 System
Outlook
Excel
Microsoft Office Suite
Normandy
Mainframe
Deadline oriented
Section name
- 1/4/13 START DATE
- Signature
Timeline
Invoicing Associate/ Warehouse Receivng
Erema NA
06.2013 - 08.2026Read More
Purchasing Agent
Danvers Industrial Packaging
11.2010 - 11.2012Read More
Customer Service Administrator
Walrus Drycleaners
04.2009 - 06.2010Read More
Furniture Operations Specialist
Robert Allen Group
11.2006 - 11.2008Read More
Inventory control specialist/ Dispatcher
RPB Systems & Services
10.2003 - 11.2006Read More
Senior Case Manager
American Arbitration Association
07.2000 - 10.2003Read More
Customer Service Coordinator/Parts Manager
Ryder Transportation Services
05.1989 - 07.2000Read More
RI College
Read More
Classical High School
High School Diploma
Read More