Debra Burney
Alpharetta,USA
Summary
Experienced professional with a strong background in wholesale portfolio management, demonstrating expertise in financial analysis, risk assessment, and client relationship management. Recognized for exceptional collaboration within teams and adaptability to changing needs, consistently driving results. Skilled in strategic planning, problem-solving, and maintaining high standards in all tasks. Known for reliability and a focus on delivering impactful outcomes.
Overview
16
16
years of professional experience
Work History
Portfolio Manager
Red Oak Inventory Finance
04.2023 - Current
- Drive operational excellence through strategic process refinements, resulting in enhanced portfolio performance and strengthened customer relationships
- Cultivate professional development within the team through mentorship and knowledge sharing initiatives, elevating overall performance
- Assist in developing and executing rehabilitation plans, directing problem accounts through systematic assessment and action
- Maintained positive client relationships by providing exceptional service and addressing concerns promptly.
- Enhanced team collaboration by sharing best practices and providing ongoing support to colleagues.
Portfolio Manager
Yamaha Motor Finance Corporation
01.2020 - 03.2023
- Monitored portfolio performance metrics and growth trends, adapting management strategies to optimize collection outcomes
- Collaboration with Legal to refine debt recovery, enhancing outcomes and efficiency
- Managed problem accounts including resolution through liquidation, rehabilitation or charge-off
- Developed departmental procedures, improving operational efficiency and asset recovery
- Spearheaded wholesale finance team training initiatives, driving operational efficiency through structured mentorship and performance optimization
- Established KPI’s, optimizing portfolio management and operational success
Sr. Wholesale Relationship Manager
Yamaha Motor Finance Corporation
06.2018 - 12.2019
- Pioneered process improvements in departmental procedures, resulting in enhanced operational workflows and effective methodologies
- Partnered with Legal Department and Risk Group to assign accounts out for repossession and /or debt recovery
- Periodically reviewed portfolio performance by compiling data such as payment delinquencies and growth/decline of receivables, and adjusted account management as necessary
- Responsible for bringing troubled accounts to resolution through either liquidation, rehabilitation or charge-off
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Executive
Northpoint Commercial Finance
04.2012 - 05.2018
- Cultivated strong dealer relationships through personalized service solutions and proactive communication, driving portfolio growth
- Monitored portfolio performance metrics and compliance requirements, implementing necessary interventions to minimize risk exposure
- Managed a $200M portfolio across 300+ customers, implementing comprehensive risk assessment through financial analysis and site audits, maintaining 99% client retention
- Fostered stronger partnerships through responsive support and tailored financial solutions, ensuring exceptional service levels and sustained portfolio growth
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Portfolio Manager
TCF Inventory Finance
06.2009 - 04.2012
- Directed a portfolio of revolving loans comprised of over 3,000 dealers and $190M in receivables, including all customer service, advance and collection activity, risk mitigation and problem account resolution
- Successfully managed a diverse team of 8 employees and exceeded service level expectations through creative workflow management, LEAN business methodologies and cross training initiatives
- Responsible for proactively identifying potential problem loans and collaborating with client on creative resolutions
- Recognized for consistent excellence in identifying, recruiting and acclimation to top talent and quickly training team members for enhanced responsibilities and advancement
Education
Business Administration -
University of Phoenix
Phoenix, AZ01.2016
SP4 - Multichannel Communication Specialist
United States Army
USA01.1986
Skills
- Client relationship management
- Cross-functional collaboration
- Identifying opportunities
- Portfolio optimization
- Customer service
- Teamwork and collaboration
- Effective communication
- Active listening
- Planning and coordination
- Relationship building and management
- Team building
Strengths And Core Competencies
- Team Leadership & Supervision
- Communication & Interpersonal Skills
- Customer Relations & Client Rapport
- Talent Optimization & Coaching
- Conflict Management & Resolution
- Process Management & Improvement
Timeline
Portfolio Manager
Red Oak Inventory Finance
04.2023 - Current
Portfolio Manager
Yamaha Motor Finance Corporation
01.2020 - 03.2023
Sr. Wholesale Relationship Manager
Yamaha Motor Finance Corporation
06.2018 - 12.2019
Account Executive
Northpoint Commercial Finance
04.2012 - 05.2018
Portfolio Manager
TCF Inventory Finance
06.2009 - 04.2012
Business Administration -
University of Phoenix
SP4 - Multichannel Communication Specialist
United States Army
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