Debra Burns

BKI/PAU- TreasuryDirect

While working for the Bureau of Fiscal Services, I processed customer’s incoming requests regarding their TreasuryDirect accounts. I attended all necessary training provided, to obtain the ability and knowledge required to perform this job. The job required that I possess the trustworthiness necessary to protect customers personal and private information. Each day, I processed over 50+ customer’s request, regarding their TreasuryDirect account. These requests were assigned to me through a system of record, used by this division within the Bureau. Within this system I entered specific information in regard to the customers TreasuryDirect account, and what action was performed within the account.

This job required the knowledge of:

• TreasuryDirect
• System of Record-Siebel
• Acceptable Certifications on necessary forms
• Decision making on whether form was acceptable
• Computer Skills
• Trust
• Problem-solving
• Communication Skills
• Multitasking
• Knowledge of procedures for processing these types of requests

Matured Unredeemed Debt Bond Validator

While working for the Bureau of Fiscal Services, I also worked on the Matured Unredeemed Debt (MUD) project requiring verification of valid information pulled from the bonds. I attended all necessary training provided, to obtain the ability and knowledge required to perform this job. The job required that I possess the trustworthiness necessary to protect personal and private information. Each day, I processed over 100+ bond requests. These requests were assigned to me via Excel spreadsheets and access to the vendor system assigned to which is used by this division within the Bureau. Within this system I verified specific information in regard to the savings bonds information is correct or incorrect.

This job required the knowledge of:

• Decision making on whether bond was acceptable
• Computer Skills
• Trust
• Communication Skills
• Multitasking
• Knowledge of procedures for processing these types of requests
• Microsoft Excel
• Ability to use multiple monitors
• Working independently
• Utilize documents, files and meetings via Microsoft Teams

• Covered, stamped, set genre and entered all new items into catalog
• Also did inner library loans via email and phone
• Mailed said library loans
• Worked circulation desk as needed
• Answered phone
• Made copies and sent faxes
• Assisted patrons.

• My main job was processing customers' returns back into their account after receiving said return through the mail
• I also picked, and packed orders
• Did stocking and sorting and many other different jobs as needed throughout the warehouse.