Debra Carroll
Summary
Results-driven professional with extensive experience at Bykkk's LLC Co. as a Data Entry Clerk/Accountant Manager CO. Demonstrated exceptional attention to detail and problem-solving skills, enhancing team efficiency and accuracy in financial reporting. Proficient in Microsoft Excel, I consistently improved processes, ensuring compliance and minimizing discrepancies in data management.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Organized and efficient Customer Services Rep /Data Entry Clerk with 30 years of experience in Tax Preparations, data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Entry Clerk/Accountant Manager
Bykkk's LLC Co.
Chicago, IL
01.2015 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Posting financial transactions using appropriate computer software . Receiving and recording vouchers, cash and checks. Producing a variety of financial reports, including income statements and balance sheets. Checking for accuracy in reports, figures and postings
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Improved team efficiency, training new staff on data entry protocols and software.
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Enforced and established proper accounting methods, policies and principles.
- Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
- Confirmed financial status by monitoring revenue and expenses.
- Implemented tax strategies that minimized liabilities while maintaining compliance with regulations.
- Utilized financial software to prepare consolidated financial statements.
- Developed and maintained system of internal controls to prevent fraud and abuse.
Dietary Aide Leader
Collin Springs
McKinney, TX
03.2024 - 01.2025
- Increased staff morale by fostering a positive work environment that emphasized teamwork and collaboration among Dietary Aides.
- Continuously enhanced professional knowledge through participation in industry workshops, conferences, and seminars related to nutrition and healthcare settings.
- Enhanced team performance by conducting regular evaluations, identifying areas for improvement and providing constructive feedback.
- Collaborated with dietitians to develop specialized meal plans for patients with specific health concerns or allergies.
- Reduced food waste by implementing portion control techniques and proper storage methods.
- Assisted in menu planning to ensure diverse, nutritious, and appealing meal options for patients with various dietary needs.
- Ensured compliance with state regulations regarding food safety and sanitation through strict adherence to guidelines and regular inspections.
- Provided ongoing support to patients with complex dietary needs, monitoring their progress and adjusting meal plans as required.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Billing Specialist
Kelly Services
Chicago, IL
06.2022 - 02.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
Unemployment Insurance Claims Taker
Ides Unemployment
Chicago, IL
05.2019 - 01.2021
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Continuously met or exceeded performance metrics for claims resolution, customer satisfaction, and adherence to established policies.
- Expedited claims processing by efficiently navigating through various computer systems and databases for accurate data entry.
Education
Data Entry
Malcolm X College
Chicago, ILMathematics
Richard T Crane High School
Chicago, IL06-1990
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Time management
- Fast typing speed
- File management
- Customer Service-oriented
- Independent worker
- Word processing
- Filing and data archiving
- Problem-solving
Accomplishments
- Saved the company $ by identifying redundancies in the data entry system and recommending consolidations.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Timeline
Dietary Aide Leader
Collin Springs
03.2024 - 01.2025
Billing Specialist
Kelly Services
06.2022 - 02.2024
Unemployment Insurance Claims Taker
Ides Unemployment
05.2019 - 01.2021
Data Entry Clerk/Accountant Manager
Bykkk's LLC Co.
01.2015 - Current
Data Entry
Malcolm X College
Mathematics
Richard T Crane High School