Debra Carter

• Coordinate efforts to help negotiate delinquent accounts for best possible savings
• Build relationships with external partners, driving successful outcomes for both clients and business
• Supervise client finances, providing guidance and determining best strategies for addressing client inquiries and requests
• Use various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies
• Obtained and serviced 120+ accounts to meet Level 4 Negotiator and provide 30 – 40% reduced settlements
• Leveraged previous loan underwriting experience to draft settlement offers for presentation to law firms
• Created and nurtured relationships with hundreds of law offices by steering mutually beneficial solutions
• Monitored systems to ensure functionality and reported any issues to senior management
• Key Competencies: Negotiations, Persuasive Influence, Adaptability, Professionalism, SalesForce

• Evaluated mortgage loan applications and assessed lender risk
• Reviewed supporting documentation including titles, financial records, verification of employment, and credit reports
• Investigated red flags, resolved issues, and approved loans in adherence with government sponsored enterprise (GSE) guidelines and other banking industry regulations
• Identified and implemented process improvements to increase efficiency, reduce timelines, and costs
• Attained scores of 9 - 10 in JD Power customer satisfaction surveys through exceptional client-focused service
• Collaborated with cross-functional teams to expedite document collection process and secure low interest rates
• Created Word template to streamline loan accuracy check process and resolve issues with missing information
• Maintained continuous client communication and support throughout loan application process
• Reduced loan production costs by 20% and increased approvals by 10% by processing and resolving challenging cases
• Reviewed and processed complex applications from clients outside service level agreements (SLAs)
• Pursued and obtained supporting documentation to clear defects and reduce loan denials
• Mentored loan processors and management on resolving application issues to expedite approvals
• Decreased fraudulent applications by 15% and avoided unsaleable loan fines through detailed review and analysis
• Discovered fraudulent activity on mortgage applications and documentation such as appraisals, income records
• Analyzed data to further categorise as occupancy, income, and asset fraud
• Reported findings to management and coordinated loan denial
• Key Competencies: Cross-Functional Collaboration, Process Improvement, Issue Resolution, Customer Support, Encompass, Problem Solving, Delivering Results, Ownership, Leadership, Transaction Management, Fraud Detection, Risk Mitigation, Analytical Thinking, Research, Attention to Detail

• Conducted detailed analysis and review of newly originated and seasoned loan products for completeness and accuracy
• Evaluated and verified income, assets, credit reports, contracts, appraisals, compliance documentation, and other personal financial records
• Communicated requirements and decisions to clients
• Maintained knowledge of and ensured adherence to all applicable underwriting guidelines and regulatory requirements
• Increased productivity 10% and reduced fraud risk through detail-oriented quality assurance activities
• Completed advanced Q/A course to enhance knowledge and increase productivity levels
• Identified portfolio risks relating to underlying client business practices or fraud exposure
• Conducted comprehensive analysis and evaluated risk to control and mitigate underwriting loss
• Key Competencies: Data Review & Analysis, Risk Management, Quality Assurance, Compliance, Organization

• Conducted risk-based underwriting reviews of applications for merchant payment processing accounts
• Assessed consumer and business documentation in line with applicable laws and guidelines
• Analyzed client-specific “know your customer” (KYC) and “know your business” (KYB) policies and procedures
• Safeguarded company reputation for positive customer service experience by providing compassionate support
• Served as point of contact for customer to address concerns regarding funding application status
• Explained reasoning for additional documentation request to enable processing of application
• Coordinated receipt and administration of client business financials and approved funding request
• Improved customer support through development of standard script for handling difficult conversations
• Researched and documented effective approaches for handling sensitive calls and conversations with clients
• Created script template to enhance consistency and efficiency in resolving challenging issues
• Distributed script to team to reduce time spent on complex matters and provide effective support to customers
• Mitigated risk exposure and fines/penalties with anti money laundering (AML) and fraud detection activities
• Analyzed financial activity for risk such as money laundering, collusion, explosive growth, and/or overextension
• Identified fraud trends and reported suspicious activity in accordance with applicable regulations
• Denied suspect funding applications to reduce risk of fraud-related fines or penalties
• Key Competencies: Active Listening, Customer Relations, Client Experience Management, Coordination, SalesForce proficient, Communication, Phone Calls, Process Improvement, Customer Support, Documentation, Anti Money Laundering, Fraud Risk Review, Regulatory Compliance, Reporting, Analysis

• Cultivated interpersonal skills by building positive relationships with others.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Reviewed, re-underwrote and audited post funded loans, to ensure saleability according to Bank of America’s internal guidelines and credit overlays. My skill set in the department was recognized as unique, in that I was able to successfully perform any audit requested from the department due to my extensive knowledge of underwriting guidelines. Additionally, I am skilled in the ability to re-run AUS, CLUES when appropriate to ensure loan salability.
  Performed various Adhoc audits, including CRA (Community Reinvestment Act) deal for Freddie Mac and Mustang Rules. My extensive knowledge of underwriting guidelines for Mustang Rules includes, Texas A6, cash out reviews, Non Traditional credit, condo related issues, AUS report review and audit to ensure system and delivery functionality, along with Special Assignments assigned to me from Secondary Marketing. I met all SLA (service level agreements) by prioritizing and re-shifting needs on short notice, while not sacrificing quality over quantity.
  Created SharePoint site for our Departmental Resource Library for all PIM materials, training documents for Mustang Rules, Job Aides and PIM monthly meeting minutes. Scripted meeting minutes for all monthly team meetings, while also updating and maintaining Resource Library.
  Managed and performed the PDA (Post Delivery Audit). The Post Delivery Audit is a contractual review for secondary marketing of a said amount of pooled loans each month to ensure high quality and accurate deliverable LDD (Loan Delivery Data) to the GSE.
  Acted in accordance with the letter and spirit of all applicable laws, rules and regulations, the company’s code of conduct, risk framework, risk appetite, standard procedures and guidance. Was proactive in identifying, managing and controlling risk. I identified and escalated issues and concerns promptly; resolving issues in a timely manner.
  Performed audits to ensure key business elements are accurate, while maintaining quality and production standards. Seamlessly transitioned from the Edge platform to the new IFulfill Platform. Participated in all trainings; sharing knowledge with other staff, and training peers of all levels including management. Performed full file IFulfilll audits to insure quality loan and ULDD data was delivered accurately to the GSE.
  Managed and performed Target Surveillance and MQA (Making Quality Assurance) underwriting reviews that were cited as funded in error. Collaborated with MQA Team to place loans on deficiency to clear or escalate a loan as needed. Cited deficiencies and curated post funded loans by reviewing all underwriting documents that were marked as (FIE) funded in error by QAS Team. Placed said loans on deficiency to be cured; reviewed all defect underwriting documents to ensure clearable defects and salability to guidelines. Incurable loans were escalated to our internal unsalable inventory process.
  Performed specialized audits and deep-dive review of loans; including Adhocs from other work groups. Including Post Delivery Audit and Data Integrity Audit, this was to ensure we met rep and warrant regulations with our investors.
  Responsible for comprehensive review of all loans to ensure investment quality and mitigate risk to the company.
  Managed and performed the rerun of AUS reports to ensure loan salability.
  Reviewed to ensure GSE conditions had been applied effectively on all conforming, and non-conforming loans.

• Sole underwriter for most successful sales team in Woodland Hills, CA region.
• Top performing wholesale sub-prime frontline underwriter with underwriting certification and signing authority.
  Extensive underwriting knowledge of internal and external guidelines; including the ability to manually underwrite each loan using our internal AUS system for clean approvals, conditions, and purchase ability.
  Trained new employees in all phases of the underwriting process of both primary and investment properties.
  Analyzed all mortgage applications and documents for veracity.
  Reviewed to ensure conditions had been applied effectively on all loans.
  Successful in reaching and exceeding daily quotas, which resulted in maximizing monthly bonus opportunity without compromise to quality.
  Responsible for comprehensive review of loans to ensure investment quality and mitigate risk to the company.
  Oversaw the loan process from initial credit decision through to final approval and signed-off on all loan conditions.

Top performing wholesale sub-prime frontline underwriter with underwriting certification and signing authority.
Extensive underwriting knowledge of internal and external guidelines; including the ability to manually underwrite each loan using our internal AUS system for clean approvals, conditions, and purchase ability.
Trained new employees in all phases of the underwriting process of both primary and investment properties.
Analyzed all mortgage applications and documents for veracity.
Reviewed to ensure conditions had been applied effectively on all loans.
Successful in reaching and exceeding daily quotas, which resulted in maximizing monthly bonus opportunity without compromise to quality.
Responsible for comprehensive review of loans to ensure investment quality and mitigate risk to the company.
Oversaw the loan process from initial credit decision through to final approval and signed-off on all loan conditions.