Open To Work
Debra Cobb
Licensed Insurance Agent
Ponce De Leon,FL
Work Preference
Summary
Accomplished and energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
31
31
years of professional experience
Work History
Licensed Insurance Agent
The Auto Club Group
Dearborn, MI
10.2022 - Current
- Developed customized insurance solutions to meet diverse client needs.
- Guided clients through complex policy options and coverage details.
- Built and maintained strong client relationships through regular follow-ups.
- Conducted insurance reviews to ensure optimal coverage for clients' evolving needs.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Operations Manager
IQor Inc.
Crestview, FL
07.2020 - Current
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3 member management team with related direct reports.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Supervisor
IQor Inc.
Crestview, FL
11.2016 - 06.2022
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Provided coaching and counseling to approximately 15 employees to encourage professional growth as well as meet short- and long-term goals.
Customer Service Representative
IQor Inc.
Crestview, FL
06.2014 - 11.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Owner/Operator
C&B Towing And Recovery, Inc
Fort Walton Beach, FL
06.2001 - 12.2013
- Managed day-to-day business operations, including accounting, finance, DOT Regulations, HR, marketing and public relations.
- Reconciled daily sales, returns and financial reports with Quick Books and ADD123.
Customer Service Representative
Consumer Financial Services
Fort Walton Beach, FL
02.2011 - 05.2012
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
Rexel Consolidated
Fort Walton Beach, FL
05.2008 - 11.2010
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed accounts payable and receivable for Electrical Wholesale office grossing approximately $6 Million per year.
Customer Service Associate
Lowe's Home Improvement
Fort Walton Beach, FL
02.1995 - 09.2005
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed customer relations and customer service through daily communication and interaction.
- Supported senior management in executive decision-making by drafting informative reports.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Demonstrated use of Powered equipment for Training classes and monitored use to maintain safety per OSHA regulations.
Education
High School Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FLSkills
- Leadership
- Priority Management
- Processes and Procedures
- MicroSoft Word experience
- Business planning
- Training and mentoring
- Ten Key
- Training and Development
- Conflict Resolution
- PeopleSoft experience
- Excel experience
- Power Point experience
- Staff training and development
- Typing
Accomplishments
Recognized by Client for numerous RYH WINS for changing process' within AT&T systems.
Okaloosa County Sheriffs Office Volunteer of the Year in 2005.
Inducted into the Black Belt Hall of Fame in 2007 & 2010.
Timeline
Licensed Insurance Agent
The Auto Club Group
10.2022 - Current
Operations Manager
IQor Inc.
07.2020 - Current
Supervisor
IQor Inc.
11.2016 - 06.2022
Customer Service Representative
IQor Inc.
06.2014 - 11.2016
Customer Service Representative
Consumer Financial Services
02.2011 - 05.2012
Administrative Assistant
Rexel Consolidated
05.2008 - 11.2010
Owner/Operator
C&B Towing And Recovery, Inc
06.2001 - 12.2013
Customer Service Associate
Lowe's Home Improvement
02.1995 - 09.2005
High School Diploma -
Choctawhatchee Senior High School