Ivy Flores
Rock Springs,WY
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Allstate Insurance
Rock Springs, USA
11.2024 - 04.2025
- Providing excellent support in assisting customers with their home and auto insurance needs.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Manager/Sales Associate
Jensen Jewelers and Estate Buyers
Rock Springs, USA
05.2023 - 07.2024
- Managed staff schedules to maximize productivity while minimizing labor costs.
- Resolved customer complaints promptly and professionally while maintaining excellent customer relations.
- Monitored store performance metrics such as inventory levels, sales data, and customer satisfaction scores.
- Developed relationships with vendors and suppliers to ensure timely delivery of merchandise.
- Planned and implemented sales strategies to reach company goals.
Medical Assistant
Memorial Hospital Sweetwater County
Rock Springs, USA
05.2022 - 04.2023
- Responsible for patient care.
- Completed vital signs, assisted in minor surgeries, completed referrals, and refilled medications.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Documented notes during patient visits.
- Inspected equipment to ensure proper working order prior to use on patients.
Medical Assistant
Donaldson Medical Clinic
Rock Springs, USA
09.2019 - 05.2022
- I performed vitals, EKG's, assisted in minor surgeries, lab work, along with refilling medications, communicating results and answering any questions patients had.
- I made sure patient rooms were clean and stocked, and anything we needed was voiced to office manager for ordering.
- I on occasion would also answer phones and make appointments for patients as well.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
DSP (Direct Support Professional)
Access
Rock Springs, USA
09.2017 - 02.2018
- Provided hands on support for an individual with multiple physical and mental disabilities.
- I provided support to set goals, timely health evaluations, and constant motivation to achieve goals.
Education
Associate's degree - Medical Specialty
Stevens-Henager College of Business
Provo, UT01.2012
Skills
- Customer service
- POS
- Caregiving
- Insurance policy management
- Team leadership
- Time management
- Problem solving
- Scheduling management
- Supervising experience
- Phone Etiquette
- Employee Orientation
- Sales management
- Quality Assurance
- Sales
- Computer Operation
- Insurance Verification
- Cash handling
- Retail management
- Communication skills
- Leadership
Certification
Insurance Producer License, 12/01/24, 12/31/26
Timeline
Licensed Insurance Agent
Allstate Insurance
11.2024 - 04.2025
Manager/Sales Associate
Jensen Jewelers and Estate Buyers
05.2023 - 07.2024
Medical Assistant
Memorial Hospital Sweetwater County
05.2022 - 04.2023
Medical Assistant
Donaldson Medical Clinic
09.2019 - 05.2022
DSP (Direct Support Professional)
Access
09.2017 - 02.2018
Associate's degree - Medical Specialty
Stevens-Henager College of Business