Debra Combs
Saint Clair Shores,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Service Manager
Mack Moross Garage
Grosse Pointe Farms, MI
09.2021 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Reconcile customer accounts.
Commercial Manager
Autowaresgroup
Eastpointe, MI
01.2020 - Current
- Dispatch company vehicle fleet to transport automotive parts to clients.
- Collaborate with team members to ensure customer satisfaction.
- Prepare quotes for commercial clients.
- Manage inventory to ensure accurate forecasting.
- Collaborated with vendors to secure competitive pricing on goods or services purchased.
- Managed customer relationships to ensure satisfaction with services provided.
- Assisted in resolving customer complaints regarding products or services delivered.
Commercial Manager
Pep Boys
Eastpointe, MI
01.2005 - 01.2020
- Managed inventory to secure accurate vehicle parts available for clients.
- Assisted in resolving customer complaints regarding products or services delivered.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Managed customer relationships to ensure satisfaction with services provided.
Education
High School Diploma -
Roseville High School
Roseville, MI05-1986
Skills
- Inventory Control
- Estimating and Quoting
- Fleet Dispatcher
- Service Documentation
- Policy and Procedure Enforcement
- Schedule Management
- Customer Service Management
Affiliations
- Gardening
- Traveling
- Community Events
Timeline
Service Manager
Mack Moross Garage
09.2021 - Current
Commercial Manager
Autowaresgroup
01.2020 - Current
Commercial Manager
Pep Boys
01.2005 - 01.2020
High School Diploma -
Roseville High School
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