DEBRA DEHAAN
Kenosha,WI
Summary
Focused Superviser of Customer Service with over 6 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
24
24
years of professional experience
Work History
Supervisor of Operations/Delivery
United States Postal Service, USPS
Kenosha, WI
06.2000 - Current
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Delivered products to customer locations on time.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Health Information Technology And Management
University of Wisconsin Parkside
Kenosha, WI12-2016
Associate of Applied Science - Accounting
Gateway Technical College
Kenosha, WI12-1989
Skills
- Employee Supervision
- Staff Development and Training
- Operations Management
- Customer Service
References
References available upon request.
Timeline
Supervisor of Operations/Delivery
United States Postal Service, USPS
06.2000 - Current
Bachelor of Science - Health Information Technology And Management
University of Wisconsin Parkside
Associate of Applied Science - Accounting
Gateway Technical College