Debra Douglas

Results-driven Delinquency Analyst at Elevance Health, adept at enhancing operational efficiency through analytical thinking and project management. Successfully led cross-functional initiatives, ensuring strict adherence to deadlines while improving processes. Recognized for strong attention to detail and effective communication, contributing to data integrity and evidence-based decision-making.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

I am a well rounded candidate who has experience in the healthcare industry working with inside sales and outside brokers. Has experience with enrollment and billing via electronic or paper submissions. I have experience in being a team lead supporting over 15 associates.

In addition, I have worked with offshore associates to adhere to the enrollment guidelines.

Worked with training associates to ensure that administrative guidelines are trained based on contracts.

Completed all required training required by compliance. ie Ethics, Leadership and Development.

I have many years of experience in the healthcare industry. Understanding how eligibility, premium payments, claims and providers work hand in hand.

Mindful that associates need to be informed of policy and mandate changes are reported in a timely bases.

Promoting team collaboration and innovation is an important key to business success.