Debra Drew
COLUMBIA,SC
Summary
Administrative Support Specialist with extensive experience at Belk Distribution Center, recognized for exceptional customer service and effective issue resolution. Proficient in data entry and Microsoft Office, ensuring efficient communication and task prioritization. Demonstrated ability to enhance operational workflows and visitor experiences in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Administrative Support, RECEPTIONIST
Belk Distribution Center
Blythewood, SC
04.2015 - 03.2025
- Distribution Manage and resolve reported customer complaints
- Created data reports for trailers entering the distribution center
- Operate word processing equipment to compile, type, revise, combine, edit, print and store correspondence, reports, records and other documents
- Provide support to both administrative and managerial staff.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
Administrative Support Specialist
Staffmark Staffing Agency
Columbia, SC
04.2010 - 04.2015
- Delivered exceptional customer service through direct communication with clients and team members.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
Master of Arts - Human Resources Management
Webster University
Columbia, MO, St Louis10.2021
Bachelor of Arts - Business Administration
Westwood College
Denver, CO08.2016
Skills
- Multi-line telephone skills
- Meticulous and organized
- Data entry
- Multitasking and prioritization
- Spreadsheet development
- Records management systems
- Editing and proofreading
- Sensitive material handling
- Issue response and resolution
- Document retrieval
- Data analysis
- Microsoft Office
- Time management
Accomplishments
- Employee of the year 2024
- Employee of the month July 2019, February 2021, June, 2023, Feb 2025
Timeline
Administrative Support, RECEPTIONIST
Belk Distribution Center
04.2015 - 03.2025
Administrative Support Specialist
Staffmark Staffing Agency
04.2010 - 04.2015
Master of Arts - Human Resources Management
Webster University
Bachelor of Arts - Business Administration
Westwood College
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