Debra Eckersley

Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.

• Handled private and confidential information in compliance with hospital policies and procedures.
• Checked in Patients for Radiology procedures.
• Made CD's for patients and physicians.
• Kept a log of On Call days and times.
• Scheduled patients for procedures.
• Received and routed laboratory results to correct clinical staff members.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Performed various administrative tasks by filing, copying and faxing documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Placed new supply orders, managed inventory and restocked clerical spaces.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Recruited 5 - 10 new members per month.
• Managed 300+ Senior Advantage members.
• Planned activities, trips, luncheons.
• Put out newsletter every 2 months along with 2 month calendar.