Debra Ellsworth
Castle Hayne,NC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
16
16
years of professional experience
Work History
Customer Service Coordinator
Marshalls
Wilmington, NC
07.2023 - Current
- Ensured that all customer inquiries were responded to in a timely manner.
- Collaborated with other departments to resolve complex customer issues quickly.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Trained new customer service representatives on company policies and procedures.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Weekend Overnight Supervisor
Planet Fitness
Rocky Mount, NC
07.2021 - Current
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
Guest Advocate Team Leader
Target
Rocky Mount, NC
11.2015 - 06.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Special Education Paraprofessional
Franklin School District
Franklin , NH
08.2008 - 06.2015
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance and assessments.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
- Administered tests to class and graded papers.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Helped special education teachers determine specific needs for individuals with exceptional needs.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Education
Associate of Science - Criminal Justice
Hesser College
Nashua, NH05.1992
High School Diploma -
Goffstown High School
Goffstown, NH06.1985
Some College (No Degree) - Home Health Aide
Penn Foster Career School
Scranton, PASkills
- Attention to Detail
- Dependable and Responsible
- Multitasking and Prioritization
- Customer Account Management
- Order and Refund Processing
- Understanding Customer Needs
- Upselling Products and Services
- Problem Solving
- Price Identification
- Cleaning and Sanitizing
- Reliable and Responsible
- Customer Transactions
Timeline
Customer Service Coordinator
Marshalls
07.2023 - Current
Weekend Overnight Supervisor
Planet Fitness
07.2021 - Current
Guest Advocate Team Leader
Target
11.2015 - 06.2021
Special Education Paraprofessional
Franklin School District
08.2008 - 06.2015
Associate of Science - Criminal Justice
Hesser College
High School Diploma -
Goffstown High School
Some College (No Degree) - Home Health Aide
Penn Foster Career School
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