Debra Erwin
Columbus,OH
Summary
Quality focused Store Manager, with over 16 years of experience, skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager/Bench Manager
Burlington
Columbus, OH
09.2023 - Current
- Updated and maintained store signage and displays.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Recruited, trained and supervised new employees.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
Executive Assistant Store Manager
Marshalls
Columbus , OH
06.2021 - 08.2023
- Manage all areas of merchandising, operations, customer service, and human resources at a high-volume store with sales of $12 million or greater
- develop plans to increase sales
- hire, train, mentor a team of 70 plus associates
- district training manager for all incoming new ASM's
- manage daily activity of sales floor, backroom, front end and cash office
- total store scheduling to budget plan
- drive customer loyalty through rewards program
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
CVS Pharmacy
Columbus, OH
09.2018 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Developed strategies to maximize sales and profitability.
- Implemented successful business strategies to increase revenue and target new markets.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Multi-Unit store support with recruitment, training, and mentoring
Customer Service Manager
Kohls
Delaware, OH
11.2006 - 09.2018
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered continuous training to maximize performance and customer relations skills for a team of 120 plus associates.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Conducted background checks and reference checks of prospective employees.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Suggested promotions and wage increases according to employee performance.
- Assisted in developing succession planning strategies for key positions within the organization.
- Created job postings, tracked applicants and maintained applicant database.
- Handled employee discipline and termination to address policy infractions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided training sessions for staff on best practices for engaging customers about our reward programs.
- Assisted customers in understanding the value of the loyalty program and how they can benefit from it.
- Monitored customer feedback and generated reports to identify areas of improvement in the loyalty program.
Education
Certification - Baking And Pastry Arts
Columbus Sate Community College
Columbus, OH05-2008
Skills
- Store Operations Oversight
- Risk Management
- Customer Service Management
- Retail Inventory Management
- Employee Training
- Talent Recruitment
- Store Merchandising
- Payroll Management
- Supply Ordering
- Loss Prevention
- Leadership Development
- Employee Scheduling
- Team Motivation
- Culture Development
- Inventory Control
- Delegating Work
Certification
- SERV Safe Certification from Ohio Dept of Health/ CSCC
Affiliations
- Athletic "Team Mom"
- Cancer Survivorship Volunteer
- Baking
- Travel
References
References available upon request.
Timeline
Store Manager/Bench Manager
Burlington
09.2023 - Current
Executive Assistant Store Manager
Marshalls
06.2021 - 08.2023
Store Manager
CVS Pharmacy
09.2018 - 05.2021
Customer Service Manager
Kohls
11.2006 - 09.2018
Certification - Baking And Pastry Arts
Columbus Sate Community College