Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Debra Fantini-Chalow

Vineland,USA

Summary

Dedicated supervisor with 22 years of proven experience in motivating teams to achieve production targets and enhance customer satisfaction. Recognized for reliability, adaptability, and strong communication skills, fostering a collaborative and productive work environment. Committed to striving for excellence and empowering team members to reach their full potential.

Overview

42
42
years of professional experience

Work History

SUPERVISOR 1, MVC

NJ Motor Vehicle Commission
06.2003 - Current
  • Oversees and assigns daily tasks to staff, ensuring they are compliant with policies, procedures, state and federal regulations with speed and accuracy.
  • Interviews and select candidates to fill open positions in the agency, using guidelines provided by the Civil Service Commission.
  • Processes federally mandated medical examiner’s certificates.
  • Monitors and documents employee issues including work productivity and quality of customer service and creates spreadsheets to analyze employee’s work productivity. Reports to executive management as needed.
  • Meets with employees periodically to discuss ways to improve work productivity and quality of customer service.
  • Handles all performance evaluations for 15 employees by completing interim and final PARS.
  • Completes and monitors employees’ payroll using the eCATS system, including approving time off and providing an online calendar to track employees’ days off.
  • Analyses documents for authenticity and validity
  • Follows Civil Service guidelines regarding progressive discipline, including monitoring lateness and inappropriate behavior, using memo to files and PR-180s. Works closely with NJMVC Human Resource department and public unions to ensure fair and appropriate discipline.
  • Analyzes drivers’ records and provides appropriate information to resolve their issues.
  • Responsible for creating the daily staffing schedule to ensure that each area of the agency was covered throughout the day, including break and lunch coverage.
  • Prepares overtime schedule and reports.
  • Completes WTP for new hires.
  • Approves all vacation requests in the beginning of the year for all employees
  • Prepares monthly stock inventory and warehouse orders

CSR 1

NJ Motor Vehicle Commission
08.1983 - 06.2003
  • Opened and closed business daily including ensuring accuracy of daily financials, used stock and inventory.
  • Counted 14 cash drawers and 1 till every morning and every evening to ensure money was balanced.
  • Created appropriate reports using the Point of Sale system for an accurate total of money taken in, including cash checks and credit cards.
  • Analyzed reports provided by various NJ MVC systems to search for financial shortages and overages.
  • Processed and issues agency documents in compliance with State regulations and MVC policies and procedures.
  • Assisted the supervisor and manager in the daily operation as well as oversee agency in their absence.
  • Handled complex transactions and resolves customer’s complaints and complicated issues treating each customer with dignity and respect and provided high quality customer service.
  • Determined the validity of documents such as Licenses, Birth Certificates, Passports, foreign documents using the appropriate materials provided and assistance from local and state law enforcement.
  • Assisted state auditors and compliance officers during agency audits, including, but not limited to researching and investigating daily financial shortages, controlled document inventory discrepancies and overall MVC policies and procedures
  • Responsible for preparing monthly stock inventory and office supply orders to ensure daily operations ran properly and adequately.
  • Processed licenses, titles and registrations for customers in a quick and accurate manner.
  • Provided excellent customer service to customers by clearly explaining policy and procedures with minimal assistance from supervisors.
  • Assisted management daily with the opening and closing of the agency, including creating and processing reports, and processing daily financial closeout reports.
  • Maintained daily and monthly stock inventory reports and submitted to various vendors and NJMVC’s warehouse supervisors.
  • Administered vision and written exams, scheduled road tests for customers, as well as clarified laws, policies and procedures pertaining to testing for auto, motorcycle and CDL.

Education

High School -

Vineland High School
06.1982

Skills

  • Training and mentoring
  • Staff management
  • Customer service

Training

  • EPar Training for Users
  • ECats I and II
  • Ethics Briefing
  • NJ State Policy Prohibiting Discrimination and Harassment in the workplace
  • AAMVA-Certified Comm. Knowledge Training
  • Active Shooter
  • Understanding The NJ PAR Program 1,2,3
  • Workplace Violence Policy
  • MVC Customer Service – Get to Yes
  • MVC-EEO Refresher Training for Supervisory Staff
  • Security Awareness
  • Cybersecurity Awareness Training
  • New Jersey Information Security Policy
  • Advanced course in Document Fraud Detection
  • Driver History
  • Real Solutions For Effective Supervision
  • Managing A Customer Service Organization
  • NJ Supervisory Training Empowerment Performance
  • MVC-Power of Attorney-SOP
  • MVC-Electronic Lien Titling
  • Supervisory Training

Timeline

SUPERVISOR 1, MVC

NJ Motor Vehicle Commission
06.2003 - Current

CSR 1

NJ Motor Vehicle Commission
08.1983 - 06.2003

High School -

Vineland High School

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Debra Fantini-Chalow