Debra Fearn
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
Account Manager
RR Donnelley
05.2005 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Education
High School Diploma -
Lincoln High School
Thief River Falls, MNNo Degree - Surgical Technician
East Grand Forks Vocational School
East Grand Forks, MNSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Customer Relationships
- Networking skills
- Team Training
- Client rapport
- Account Servicing
Timeline
Account Manager
RR Donnelley
05.2005 - Current
High School Diploma -
Lincoln High School
No Degree - Surgical Technician
East Grand Forks Vocational School