Debra Fitzgibbon
Garden City,MI
Summary
Dedicated office manager with a strong background in customer service and operations management. Proven ability to streamline processes, enhance team performance, and ensure high client satisfaction.
Overview
38
38
years of professional experience
Work History
Office Manager, Optician
Paul Kenzie OD PC
108 N Main Plymouth MI 48170
02.1988 - 05.2026
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Managed vendor relationships to ensure timely supply deliveries and maintained inventory control systems.
- Developed and trained staff on office procedures to enhance team performance and service quality.
- Coordinated patient appointments and records management to improve client satisfaction and operational flow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Conducted comprehensive vision tests using advanced optical equipment.
- Assisted in fitting and adjusting eyewear for optimal comfort and performance.
- Collaborated with healthcare providers to address complex patient needs effectively.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Education
High School Diploma -
Garden City West High School
Garden City, MISkills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager, Optician
Paul Kenzie OD PC
02.1988 - 05.2026
High School Diploma -
Garden City West High School