Debra Flowers
Fayetteville,NC
Summary
Customer Service expert and warehouse expert. Authorized to work in the US for any employer
Overview
17
17
years of professional experience
Work History
Lab Technician
Goodyear Tire & Rubber@Innosource
04.2022 - 10.2022
- Oversaw items in inventory and reordered before supplies diminished.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully.operational.
Department Manager
McDonald's Restaurant
Fayetteville, NC
09.2020 - 04.2022
- Made weekly work schedule for 50-100 employees on the schedule
- Responsible for quality control, production, and fast services
- Recorded daily bank and deposits to bank
- Provided training to the crew in different areas
Overnight Stocker and Receiver
Walmart
Fayetteville, NC
02.2020 - 01.2021
- Merchandising, stocking, quality control, and etc.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Package Handler
FedEx Ground, Township of
Hamilton Square, NJ
08.2018 - 01.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Cashier Supervisor
Walgreens
Trenton, NJ
11.2016 - 08.2018
- Handling currency
- Following Walgreens rules
- Making sure inventory is correct
- HIPAA
- Took orders, prepared meals and collected payments.
Warehouse Associate
Lyneer Staffing
Trenton, NJ
01.2015 - 01.2019
- Responsible for tagging merchandise
- Responsible for completing 100 boxes each day
- Averaged 150 each day
- Flexibility
Mail Sorter/Machine Operator
Pitney Bowes
Levittown, PA
06.2014 - 06.2018
- Reviewed incoming mail for proper date, postage and barcode scans.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Lead Server
Cracker Barrel, Township of
Hamilton Square, NJ
01.2013 - 01.2016
- Distinguished as a 4 star server
- Trained new staff on producers and expectations
- Checked production in kitchen
Education
High school diploma or GED -
Manchester Township High School
Manchester, NJ06.2000
Business - Management in Business
Phoenix College
Certificate - Medical Billing And Coding
Cittone Institutes
Mount Laurel, NJ04.2006
Skills
- Excellent customer service skills
- Hands on manager
- Excel and Microsoft Office
- Ability to meet and
- Surpass quotas and deadlines
- Organized and detailed oriented
- Ability to resolve conflicts quickly
- (10 years)
- Certifications and Licenses
- ServSafe
- November 2021 to October 2025
- Microsoft Word
- Microsoft Excel
- Food Handler Certification
- Assessments
- Cashier Skills — Proficient
- July 2020
- Counting cash, processing transactions, following written procedures, and attending to details
- Full results: Proficient
- Food Safety — Proficient
- April 2020
- Proper food handling, storage, and equipment use for preventing the spread of foodborne illness
- Supervisory Skills: Motivating & Assessing Employees — Familiar
- March 2020
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Familiar
- Retail Skills: Shelf Stocking — Familiar
- May 2020
- Receiving and storing merchandise or product
- Restaurant Manager — Familiar
- Managing restaurant staff and meeting customer expectations
- Food Service: Customer Situations — Proficient
- Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting
- General Manager (Hospitality) — Familiar
Timeline
Lab Technician
Goodyear Tire & Rubber@Innosource
04.2022 - 10.2022
Department Manager
McDonald's Restaurant
09.2020 - 04.2022
Overnight Stocker and Receiver
Walmart
02.2020 - 01.2021
Package Handler
FedEx Ground, Township of
08.2018 - 01.2020
Cashier Supervisor
Walgreens
11.2016 - 08.2018
Warehouse Associate
Lyneer Staffing
01.2015 - 01.2019
Mail Sorter/Machine Operator
Pitney Bowes
06.2014 - 06.2018
Lead Server
Cracker Barrel, Township of
01.2013 - 01.2016
High school diploma or GED -
Manchester Township High School
Business - Management in Business
Phoenix College
Certificate - Medical Billing And Coding
Cittone Institutes