Debra Gagnon
Manchester,NH
Summary
Dynamic Welcome Center Shift Lead at Granite YMCA with a strong focus on customer service and employee training. Proven ability to enhance team performance through effective coaching and conflict resolution. Skilled in optimizing staffing efficiency and maintaining high customer satisfaction, ensuring smooth operations during peak hours.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Welcome Center Shift Lead
Granite YMCA
12.2015 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored daily inventory levels to ensure adequate stock for operations.
- Coordinated shift schedules to optimize staffing efficiency and coverage.
- Supported management in implementing quality control measures during shifts.
- Communicated effectively with team members to enhance workflow and productivity.
- Engaged with customers to provide excellent service and resolve issues promptly.
- Adapted quickly to changing priorities, ensuring smooth operation during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
High School Diploma -
Memorial High School
Manchester, NHAssociate of Arts - Business Management
New Hampshire College
Hooksett, NHSkills
- Customer service focus
- Employee training
- Member Service
- Team motivation
- Conflict resolution
- Performance improvement
- Staff development
- Coaching and mentoring
- Conflict management
- Knowledge sharing
- Decision-making capacity
- Shift leadership
- Positive attitude
- Problem-solving
Certification
I have received our In Service Day Award. It is an award given to a person nominated by their peers.
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Welcome Center Shift Lead
Granite YMCA
12.2015 - Current
High School Diploma -
Memorial High School
Associate of Arts - Business Management
New Hampshire College