Debra Garcia
Sherman
Summary
Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
15
15
years of professional experience
Work History
Manager
Whataburger
Sherman
06.2010 - Current
- Supervised daily operations and staff performance in a fast-paced environment.
- Ensured compliance with food safety and sanitation standards across all areas.
- Managed inventory levels and ordered supplies to meet customer demands.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted regular performance evaluations to support employee development initiatives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelors Degree - Business Administration
Strayer University
Washington03-2025
High School Diploma -
High School
Pottsboro, TX05.2004
MBA - Business
Strayer University
Washington, DCSkills
- Customer service
- Inventory management
- Performance evaluation
- Conflict resolution
- Quality control
- Staff training
- Decision-making
- Safety procedures
- Expectation setting
- Goal setting
- Time management
- Performance evaluations
- Verbal and written communication
- Task delegation
- Clear communication
- Policy and procedure development
Affiliations
- Fishing
- Pickleball
Timeline
Manager
Whataburger
06.2010 - Current
Bachelors Degree - Business Administration
Strayer University
High School Diploma -
High School
MBA - Business
Strayer University
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