Debra Gatto
Taunton,MA
Summary
Sales professional with a proven track record in client relationship building and strategic planning. Excelled at NWN Carousel by fostering long-term client partnerships and consistently exceeding sales targets. Skilled in Salesforce and adept at problem-solving, ensuring customer satisfaction and loyalty. Demonstrates exceptional organizational and communication abilities, driving results and maintaining high retention rates.
Overview
26
26
years of professional experience
Work History
Named Account Executive
NWN Carousel (formerly Carousel Industries)
05.2010 - Current
- Responsible for developing and maintaining long-term relationships with clients, and ensuring their business needs are met.
- Identify new business opportunities.
- Negotiating contracts both new and renewal.
- Work with internal teams to improve customer experience.
- Work with global customers and understand how to do business in other countries including VAT, customs and billing.
- Maintain customer retention
Account Executive
Trinet Systems (Carousel Acquired in 2010)
04.2000 - 05.2010
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Customer Service Manager
RISC Management
06.1998 - 04.2000
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Science - Elementary Education
Bridgewater University
Bridgewater, MA05-1993
Skills
- Clent Relationship-ability to build and maintain
- Customer focused
- Company focused
- Strategic Planning
- Objection handling
- Problem-solving abilities
- Manage communications between clients and internal teams
- Excellent verbal and written skills
- Salesforce knowledge
- Very organized
- Proven sales track record
- Self motivated
- Results oriented
Accomplishments
Made Acheivers club several times.
Timeline
Named Account Executive
NWN Carousel (formerly Carousel Industries)
05.2010 - Current
Account Executive
Trinet Systems (Carousel Acquired in 2010)
04.2000 - 05.2010
Customer Service Manager
RISC Management
06.1998 - 04.2000
Bachelor of Science - Elementary Education
Bridgewater University
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