Debra Gonzalez
Yukon,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Ambassador
Amazon
09.2019 - Current
- Assessed new employee skills and strengths to provide customized training.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Gathered data about course success and participant experiences to help with future course planning.
- Updated employees with latest policies, procedures and compliance standards.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Team Leader
Hobby Lobby Warehouse
04.2010 - 08.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Implemented new working processes which delivered continued improvements.
- Cross-trained and provided back up for customer service managers.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Hairstylist
Sports Clips
08.2009 - 04.2011
- Completed safety training and certifications.
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Supervisor
Sams Club Distribution
04.2004 - 06.2009
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Monitored workshop work flow for over 50 employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
Education
High School Diploma -
Putnam City North High School
Oklahoma City, OK05.1987
Skills
- Schedule Coordination
- Customer Service
- Problem Solving
- Employee coaching
- Trainee evaluations
- Warehouse Management
- Quality checks
- Order picking and processing
- Teamwork
- Material handling
Timeline
Ambassador
Amazon
09.2019 - Current
Team Leader
Hobby Lobby Warehouse
04.2010 - 08.2018
Hairstylist
Sports Clips
08.2009 - 04.2011
Supervisor
Sams Club Distribution
04.2004 - 06.2009
High School Diploma -
Putnam City North High School