Debra Hagen
Parrish,FL
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Phlebotomy Technician
Sarasota Memorial Hospital
04.2022 - Current
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Verified patients' identification for proper sample collection.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training and onboarding new phlebotomists.
Specimen Processor
UW Virology Lab
12.2020 - 04.2021
- Prepared samples for analysis by performing complex sample preparation tasks.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Troubleshot and resolved equipment and process issues.
- Monitored and documented safety standards to verify compliance.
- Data entry for all samples
- Demographics
Lab Assistant/Phlebotomist
Kaiser Permanente
12.2019 - 07.2020
- Prepared specimens for testing and analysis.
- Logged samples correctly into computerized tracking system.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated competence in collecting lab samples for testing.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
Patient Services Specialist
Lab Corp
12.2018 - 11.2019
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Inputted accurate patient insurance, billing and payment information.
- Contacted insurance company to verify patient coverage before visit.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resolved billing inquiries and disputes in timely fashion.
- Engaged with patients to provide critical information.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols, and aliquoted samples for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Certification - Lab Assistant/Phlebotomy Biomedical Sciences
Bellevue College
Bellevue, WASkills
- Infection Control
- Biohazard Disposal
- Patient Flow Management
- Patient Support
- Patient Confidentiality
- Supply Restocking
- Venipuncture
- Data Entry
- Sample and Specimen Collection
- Specimen Preparation
- Patient Care
- Medical Office Administration
Certification
- Certified Phlebotomy Technician
- Certified Lab Assistant
Timeline
Phlebotomy Technician
Sarasota Memorial Hospital
04.2022 - Current
Specimen Processor
UW Virology Lab
12.2020 - 04.2021
Lab Assistant/Phlebotomist
Kaiser Permanente
12.2019 - 07.2020
Patient Services Specialist
Lab Corp
12.2018 - 11.2019
Certification - Lab Assistant/Phlebotomy Biomedical Sciences
Bellevue College