Debra Hartenfeld
Walbridge,OH
Summary
Dynamic and detail-oriented Registered Medical Assistant with over 20 years of experience at Promedica Physicians Neurosurgery. Skilled in vital signs monitoring and patient communication, I excel at enhancing patient relationships and ensuring efficient healthcare delivery. Proven ability to manage complex scheduling and authorizations, demonstrating strong multitasking and organizational skills.
Overview
28
28
years of professional experience
Work History
Medical Assistant
Nationwide Children's
06.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
Registered Medical Assistant
UTP Rocket Pediatrics
02.2023 - 05.2025
- Answered the phone to provide information, schedule appointments, and take down messages.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
- Facilitated smooth communication between patients, physicians, and other healthcare staff.
- Measured vital signs, such as blood pressure and temperature, at each patient visit.
- Collected blood, tissue, or other laboratory specimens with care.
- Conducted EKGs and other basic diagnostic tests upon request.
- Administered oral medications and immunizations as directed by supervising physicians.
- Cleaned, prepared and maintained examination rooms and treatment areas.
Registered Medical Assistant and Surgery Scheduler
Promedica Physicians Neurosurgery
08.2001 - 01.2023
- I worked in several roles in the 20 plus years I was with the physicians.
- I began as an appointment scheduler, which included obtaining referrals, prior authorization for the consult, testing results and imaging and review with the surgeons to make sure the referral was appropriate and all the information was obtained.
- I also worked with insurance companies to get prior authorizations for testing and surgical procedures.
- I also worked as a medical assistant and performed post op wound care (staple/suture removal, wound aspirations, shunt programming, and wound packing).
- Assessing postoperative pain and complications and advising physicians in a urgent manner as needed.
- I also worked as a surgery scheduler, coordinating preop testing, scheduling with hospital to make sure the appropriate equipment, staff and time needed for the surgery was available.
- Also provided information and testing to insurance company to obtain prior authorizations and file appeals as needed.
Patient Care Technician
West Park Family Physicians
05.1998 - 08.2001
- Patient check out, scheduling referrals and testing, coding encounters( both CPT and ICD Codes), prior authorizations , and answeing phone.
Education
Associate Degree - Medical Assistant
Kaplan University
Davenport, IA12.2015
Skills
- Excellent communication
- Coordinating drug refills
- Vital signs monitoring
- Patient interviewing
- Medical coding
- Operating EKG equipment
- Multi-tasking
- Appointment scheduling
- Adaptability
- Attention to detail
- Clinical procedures
- Immunizations
- Office support
- Vital signs documentation
- Venipuncture techniques
- Heartsaver CPR AED
- Electronic charting
- Pediatric care
- Medical assistant (RMA)
- Written communication
- Diagnostic procedures
- Health Insurance Procedures
- Electronic health records
- Examination preparation
- Time management abilities
Timeline
Medical Assistant
Nationwide Children's
06.2025 - Current
Registered Medical Assistant
UTP Rocket Pediatrics
02.2023 - 05.2025
Registered Medical Assistant and Surgery Scheduler
Promedica Physicians Neurosurgery
08.2001 - 01.2023
Patient Care Technician
West Park Family Physicians
05.1998 - 08.2001
Associate Degree - Medical Assistant
Kaplan University