Debra Herlihy
Girly Girl Cleaning Co
Tacoma,Washington
21
years of professional experience
Dedicated professional with a decade of experience in customer care, crisis management, and data analysis. Proven track record of maintaining high client retention and enhancing service excellence through effective training and software adaptability.
Work History
Customer Care
10 Years 1 Month- Provided exceptional customer care by addressing concerns promptly and offering alternative solutions.
- Provided exceptional customer care by addressing concerns promptly and offering alternative solutions when necessary.
- Maintained a high level of client retention with proactive follow-ups and excellent customer care.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care.
- Participated in ongoing training programs to enhance knowledge of products and services.
- Contributed positively to the company''s reputation by upholding high standards of professionalism, work ethic, and customer care.
Behavior Analyst/QMRP/ Lead Teacher
10 Years 5 Months- Conducted functional behavior assessments to identify areas of need.
- Developed and implemented individualized behavior intervention plans for clients.
- Monitored client progress and adjusted interventions based on behavioral data analysis.
- Analyzed trends in behavioral data to inform strategic program improvements and interventions.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Trained staff on behavior management techniques and data collection methods.
- Led training sessions to improve staff understanding of applied behavior analysis principles.
Education
Master of Science - Education And Psychology
Master of Science - MAED Curriculum And Technology in Education
Skills
Customer care
Interview facilitation
Interviewing
Data collection methods
Data analysis
Software adaptability
Conflict resolution
Timeline
Customer Care
Girly Girl Cleaning Co
07.2016 - CurrentRead More
Behavior Analyst/QMRP/ Lead Teacher
Laura Baker Services Association
01.2006 - 06.2016Read More
Pensacola Christian College
Master of Science from Education And Psychology
Read More
University of Phoenix
Master of Science from MAED Curriculum And Technology in Education
Read More