Debra Hewitt
Amityville
Summary
To obtain a challenging, diversified position where my training and experience can be utilized effectively.
Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Account Manager Mid-West Region/Canada /Ohio
Dove Electronics
10.2018 - Current
- Sales Support to Director of Sales
- Order and prepare request for quotes
- Prepare purchase orders
- Prepare Open Order Reports
- Expediting
- Sales Prospecting
Evening Senior Customer Service Representative
Piping Rock Health Products
02.2018 - Current
- Prepare Orders
- Prepare Replacements
- Customer Service for retail/wholesale divisions
- De-escalations
- E-Commerce Platforms
Customer Service Coordinator
Customer Service Coordinator for Colony Roma Fabrics Ronkonkoma Operations d/b/a Scalamandre nka Stark
06.2011 - 09.2018
- Customer Service for Colony Roma Fabrics and Scalamandre Fabrics
- Enter orders, returns, claims, credits
- CFA orders
- Previous Credit Manager
- Previous Furniture Manager
Client Service Coordinator
Econoco Corporation
06.2010 - 12.2010
- Customer Service for Retail/Distributor Divisions via phone and email.
- Enter orders, returns, claims and credits
- Check status of orders, returns, claims and credits
Education
Bachelor of Arts - History
Dowling College
Oakdale, New York02.1997
Diploma - Electronics, Computer Repair Technology with Networking
Hunter Business School
Medford, New York01.2009
Skills
- Various proficiencies in Microsoft Word, Excel, CRM’s, Zendesk, Gladly, Five 9, Outlook 365, Ecommerce platforms (Shopify, Amazon seller central, Ebay seller central), Typing speed 50 words per minute
- Customer relations
- Territory management
- Relationship building
- Call center operations
- Data-driven decision making
- CRM software proficiency
- Strong work ethic
- Attention to detail
Accomplishments
Increasing revenue, customer satisfaction, and retention through strategic relationship building and marketing initiatives.
Certification
Comptia
Languages
English
Full Professional
Timeline
Senior Account Manager Mid-West Region/Canada /Ohio
Dove Electronics
10.2018 - Current
Evening Senior Customer Service Representative
Piping Rock Health Products
02.2018 - Current
Customer Service Coordinator
Customer Service Coordinator for Colony Roma Fabrics Ronkonkoma Operations d/b/a Scalamandre nka Stark
06.2011 - 09.2018
Client Service Coordinator
Econoco Corporation
06.2010 - 12.2010
Diploma - Electronics, Computer Repair Technology with Networking
Hunter Business School
Bachelor of Arts - History
Dowling College
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