Hi, I’m
Debra Hill
Winchester,US
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
PROFESSIONAL SUMMARY
Experienced patient advocate adept at conflict
management and relationship building. Customer service representative bringing top-notch skills in oral and written communication.
Overview
10
years of professional experience
Work History
Force Of OneWalla Walla, WA
Patient Advocate
01.2023 - 10.2023
Job overview
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Compassionate Care Home HealthWalla Walla, WA
Operational Executive
01.2019 - 09.2021
Job overview
- Trained, coached and motivated staff to maintain high performance levels.
- Coordinated supplies, set schedules and delegated assignments to keep team on target to reach productivity goals.
- Kept files, logs and records updated with latest information.
- Proved successful working within tight deadlines and a fast-paced environment.
Serenity Point Counseling ServicesWalla Walla, WA
Case Manager
10.2019 - 12.2020
Job overview
- Led individual and group counseling sessions to meet variety of needs for recovering clients
- Developed patient care plans and documented progress toward goals.
- Offered professional, respectful therapy to addicted individuals in drug treatment program.
- Collaborated with physicians to determine effective combination of therapy and medical treatments for recovering clients.
Microvisory Controls Houston, TX
Strategic Planning Executive
01.2014 - 10.2018
Job overview
- Collaborated with company leaders to support consistency and best practices.
- Oversaw training and onboarding process for all newly hired engineers.
- Created cross-functional teams working from a virtual internet team model.
- Assisted with internal financial planning, analysis and global strategic planning.
Education
University of PhoenixGPA 3.52
Master In Organizational Management from Strategic Planning
08.2006
University of Houston GPA 3.0
Bachelor Applied Arts And Science from Business Management
08.2003
Skills
- Treatment Plan Reviews
- Client and Family Interviews
- Client Needs Assessments
- Verbal and Written Communication
- Relationship Building
- Patient Rights
- Caseload Management
- Eligibility Determination
- Resource Utilization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Advocate
Force Of One
01.2023 - 10.2023
Case Manager
Serenity Point Counseling Services
10.2019 - 12.2020
Operational Executive
Compassionate Care Home Health
01.2019 - 09.2021
Strategic Planning Executive
Microvisory Controls
01.2014 - 10.2018
University of Phoenix
Master In Organizational Management from Strategic Planning
University of Houston GPA 3.0
Bachelor Applied Arts And Science from Business Management