Debra Hinson
Bastrop,LA
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
35
35
years of professional experience
Work History
Customer Service Manager
Hinson’s Auto Electric
Bastrop, Louisiana
01.1990 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Licensed Practical Nurse-First Aid Nurse
Hinson’s Auto Electric
Bastrop, Louisiana
10.2016 - 10.2020
- Performed physical assessment.
- Arranged for transportation to nearest hospital for care if deemed necessary.
- Implementation of practices carried out by employees for their own protection using cleaning chemicals.
Education
Licensed Practical Nurse - Science Education
Louisiana Vocational Technical College
Bastrop, Louisiana05-1989
Skills
- Coordinating customer appointments
- Ordered needed parts for timely repairs
- Responsible for preparation of sales tickets
- Prepared sales tax reports for local and state departments of government agencies
Timeline
Licensed Practical Nurse-First Aid Nurse
Hinson’s Auto Electric
10.2016 - 10.2020
Customer Service Manager
Hinson’s Auto Electric
01.1990 - Current
Licensed Practical Nurse - Science Education
Louisiana Vocational Technical College