Job Search Status
Open to workDesired start date: Flexible
Open To Work
DEBRA HUTSON
Parker,CO
Work Preference
Summary
Skilled Concierge with extensive guest services experience, specializing in relationship building and issue resolution. Expertise in concierge operations and effective communication, consistently enhancing customer satisfaction. Proficient in managing reservations, coordinating events, and addressing guest inquiries promptly. Committed to delivering personalized experiences that foster loyalty and improve service delivery processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Conciege
VI Living
Highlands Ranch, Colorado
06.2023 - Current
- Managed concierge desk operations, enhancing guest experience by maintaining organization and cleanliness.
- Curated personalized recommendations for dining, entertainment, and leisure activities, enriching guests' stays.
- Assisted guests with reservations, transportation, and special requests efficiently.
- Greeted guests warmly, providing information on services and local attractions.
- Resolved guest inquiries promptly, ensuring satisfaction through professional and attentive service.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Coordinated with housekeeping to ensure room readiness and guest satisfaction.
- Acknowledged and greeted guests entering or leaving building, promoting a pleasant environment.
- Managed and routed incoming calls and messages to the correct staff or residents.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Organized packages received by mail or courier on behalf of guests while ensuring they were properly tracked.
Sales Associate
Nordstrom Rack
Lone Tree, Colorado
10.2022 - Current
- Guided customers in product selection, offering personalized recommendations to enhance their shopping experience.
- Assisted customers in finding products and provided personalized recommendations.
- Processed transactions accurately and efficiently at the register.
- Maintained product displays to enhance visual appeal and organization.
New Homes Sales (Part Time)
JW Staffing
Centennial, USA
08.2016 - Current
- Facilitated tours of model homes to showcase features and amenities
- Managed phone inquiries, delivering accurate information and support to potential buyers
- Coordinated showing appointments to connect buyers with listings
- Assisted customers with initial inquiries and directed them accordingly
- Tracked sales traffic patterns, enabling targeted follow-up strategies to enhance customer engagement
- Developed relationships with leads, successfully converting inquiries into sales opportunities
- Collaborated with notable builders such as David Weekly, KB Homes, and Lennar Homes
Pharmacy Tech
CVS Pharmacy
LONETREE
03.2022 - 07.2024
- Open and close the Pharmacy
- Executed prescription filling tasks to ensure timely medication delivery.
- Prepared and dispensed medications accurately for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Reviewed patient insurance information to confirm eligibility and benefits.
- Assisted pharmacists with medication therapy management tasks.
- Conducted medication inventory checks to maintain stock levels and accuracy.
- Managed inventory levels to ensure stock availability and compliance.
- Facilitated customer inquiries to ensure satisfaction and resolve issues.
- Provided excellent customer service by answering pharmacy-related inquiries.
- Maintained cleanliness and organization of the pharmacy workspace.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Admissions Specialist
DaVita Medical Group
Centennial, USA
10.2018 - 06.2023
- Build new service request in a timely fashion
- Obtain and advise chair times
- Handled customer inquiries via phone, ensuring timely resolution and customer satisfaction
- Built relationships with referral sources to enhance collaboration and streamline referral processes
- Tracked key performance indicators to maintain goals
- Organized events to foster team collaboration and improve workplace morale
Sales Associate (Part Time)
Pottery Barn Kids
Littleton, USA
01.2018 - 08.2021
- Open and close store
- Promoted sales through product knowledge and customer engagement
- Maintained high sales per hour by effectively assisting customers and addressing their needs
- Build relationships with our customers
- Processed customer transactions efficiently
- Facilitated credit card applications, streamlining the process for customers
- Sign up customers for our 'Key Rewards' so they can earn 3 percent back (Loyalty Program)
- Know the different types of furniture we sell and discount promotions on a daily basis
- Stock inventory
Salesperson
Victoria’s Secret
Lone Tree, USA
05.2012 - 12.2017
- Enhanced sales productivity by ensuring efficient customer service and effective merchandising.
- Increased sales
- Executed floor sets to optimize product placement and enhance customer shopping experience.
- Managed store opening and closing procedures, ensuring smooth operations and customer readiness.
- Processed daily openings of new credit accounts to increase customer purchasing options.
- Subject matter expert in the various inventory that was sold
- Knew what made our lingerie and bras special
Marketing Director
Longwood Management Company
Valley Village, USA
03.2011 - 12.2015
- Targeted doctors and case managers to generate new business opportunities
- Identified and established new referral sources to broaden outreach efforts.
- Coordinated marketing events to engage potential clients and enhance community presence
- Increased Medicare census through targeted outreach and relationship building
- Held tours of the facility with new patients and family members
Marketing Director
Shoreline Healthcare Center
Long Beach, USA
09.2009 - 03.2011
- Increased patient census to achieve facility goals
- Facilitated admission of new patients to support growth
- Streamlined completion of admission packets for efficiency
- Integrated additional physicians into Utilization Review Board for enhanced collaboration
New Home Sales
Bratton Homes
Van Nuys, USA
05.2006 - 09.2009
- Identified customer preferences for next home to tailor recommendations that align with their needs
- Selected carpets, flooring, cabinets, color schemes, and backsplash for kitchens and bathrooms to enhance client satisfaction
- Collaborated with construction teams on new home site development to ensure client specifications were met
- Consulted with clients
Education
Executive Director Certification -
Colorado Gerontological Society
Denver, Colorado04.2017
QMAP Certification -
Denver, Colorado11.2016
Colorado Broker’s License -
American Real Estate College
Denver, ColoradoCalifornia Broker's License -
Anthony’s Real Estate School
San Diego, CaliforniaGraduated -
Anthony’s Property Management Course
San Diego, CaliforniaB.S. - Social Science, Environment emphasis
San Diego State University
San Diego, CaliforniaSkills
- Guest services
- Concierge operations
- Reservation management
- Customer interaction
- Guest relations
- Upselling proficiency
- Outstanding customer service
- Problem solving
- Issue resolution
- Event planning
- Travel coordination
- Communication skills
- Written skills
- Verbal Communication
- Interpersonal communication
- Staff training
- Attention to detail
- Time Management
- Team collaboration
- Team Player
- Sales Ability
- Relationship building
- Sales strategies
- Marketing Ability
- Community relations
- Market research
- Business Relationship Management
- CRM
- Microsoft Office
- Concierge software proficiency
- Administrative support
- Staff training
- Training and mentoring
- Cash handling
- Telephone etiquette
- Polite telephone etiquette
- Effective decision making
- Decision making
- Proactive approach
- Flexibility
- Adaptability
- Quick Learner
- Initiative
- Strong work ethic
- Reliable punctuality
- Team player mentality
- Team Player
- Exceptional communication
- Effective problem solving
- Detail-oriented approach
- Superior organization
- Quality assurance
- Issue troubleshooting
- Efficient resourcefulness
- Hospitality service expertise
- Front desk support
- Clinical communication
- Service orientation
- Property tour management
- Promotional information
- Management interaction
- Consultative sales
- Safety procedures
- Guest experiences
- Dining reservations
- Event planning experience
- Vendor interaction
- Advanced time management
- Strong interpersonal skills
- Problem-solving
- Communication Skills
- Sales
- Customer service
- Service orientation
- Guest reservation management
- Community relations
- Dining reservations
- Sales
- Customer service
- Team player mentality
- Reservation coordination
- Reliable punctuality
- VIP service
References
- Grace Gentry, Sales Director, Harvard Square, (913) 626-0958
- Katarina McMinn, Store Manager, Gymboree, (720) 366-2155
- Victoria Petmanson, Account Manager, Bank of the West, (303) 905-4262
Certification
QMAP Certification
Affiliations
reading,
Timeline
Conciege
VI Living
06.2023 - Current
Sales Associate
Nordstrom Rack
10.2022 - Current
Pharmacy Tech
CVS Pharmacy
03.2022 - 07.2024
Admissions Specialist
DaVita Medical Group
10.2018 - 06.2023
Sales Associate (Part Time)
Pottery Barn Kids
01.2018 - 08.2021
New Homes Sales (Part Time)
JW Staffing
08.2016 - Current
Salesperson
Victoria’s Secret
05.2012 - 12.2017
Marketing Director
Longwood Management Company
03.2011 - 12.2015
Marketing Director
Shoreline Healthcare Center
09.2009 - 03.2011
New Home Sales
Bratton Homes
05.2006 - 09.2009
Executive Director Certification -
Colorado Gerontological Society
QMAP Certification -
Colorado Broker’s License -
American Real Estate College
California Broker's License -
Anthony’s Real Estate School
Graduated -
Anthony’s Property Management Course
B.S. - Social Science, Environment emphasis
San Diego State University